Troubleshooting guide
Table Of Contents

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GENERAL OPERATION - DELUXE CONTROL OVENS
OPERATION
CHEF OPERATING TIPS
 1. For cooking specific products, refer to individual 
cook and hold instructions.
 2.  When cooking at 250°F (121°C), it takes 
approximately one hour for the cooking 
temperature to decrease to the selected holding 
temperature. During this one hour time period, 
the product will continue to cook.
 3.  The cooking times in this guide are based on meat 
taken directly from a refrigerated temperature 
of 38° to 40°F (3.3° to 4.4°C), and placed in a 
preheated oven. Adjustments must be made 
for cooking products at other than refrigerated 
temperatures.
 4.  Place the curved edge of the shelf toward the back 
of the oven.
 5.  Adjust the inside door vents as indicated in the 
individual cooking procedure selected.
 6.  It is recommended the oven door remain closed 
during the cooking cycle. Opening the door will 
only increase the length of time necessary to 
cook the product.
 7.  Puncturing an item with any sharp instrument 
may introduce bacteria inside the product.  
Avoid using a fork to handle products, and 
always use standard sanitary methods when 
handling any food item.
 8.  Use a thermometer to check the internal 
temperature of a product. Be certain to sanitize 
the thermometer before each use.
 9.  Aged meat will cook faster, shrink more, and 
cannot be held as long as fresh meat. Because 
of the tenderizing capabilities of the oven, aged 
meat or tenderizing agents such as M.S.G. are 
not necessary, and are not recommended.
 10.  When cooking full loads, never cook below the 
second shelf spacing from the bottom of the 
oven compartment.
 11.  Fully clean the oven interior, drip pan, shelves, 
and side racks on a daily basis.
 12.  Since there is no air movement inside the 
Halo Heat
®
 low temperature cooking and 
holding oven, condensation will form on the 
inside of the door during operation and may 
leak out of the oven door vents. This is a 
normal operating condition, however; any 
condensation spilling on the floor should be 
periodically wiped as a safety precaution. There 
is an External Drip Tray included as standard 
with most ovens.
 13.  Insert drip pan directly on 
the bottom surface of the 
oven compartment.
14.  Drip pan overflow is a condition caused 
by cooking some cuts of beef to an internal 
temperature in excess of 130°F (54°C). The 
External Drip Tray will help alleviate some of 
this overflow problem. There is also an extra 
large drip pan available as an option for the 
1000-TH series ovens.  
 15.  Overflow may also be caused by overloading the 
oven compartment. DO NOT OVERLOAD THE 
OVEN. Follow the recommended load capacities 
listed in each individual procedure.
 16.  For maximum product tenderizing 
and to reduce labor during peak 
preparation hours, overnight cook 
and hold is highly recommended for 
many products. Refer to individual 
cooking instructions.
 17.  As a guide when cooking rare beef roast in the 
300-TH/III counter top oven, we recommend: 
•  Food probe should be inserted in the 
food on the lowest shelf
• Set cook temperature to 250°F (121°C)
• Set probe temperature to 90°F (32°C)
•  Set hold temperature to 140°F (60°C) 
or 135°F (57°C)
The Alto-Shaam staff includes corporate 
executive chefs who welcome questions.  
You are invited to contact anyone on our 
staff by phone (800.558.8744) or e-mail 
through the Contact Us section of our 
web site (www.alto-shaam.com) for help 
with any cook and hold procedure.
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