Operating instructions
CT EXPRESS STEP BY STEP OPERATION -!.5!,s52
TROUBLESHOOTING
Error 
Code
Error Call Out in Display Description of Error Possible Cause
E11
Convection Temperature 
High
Oven cavity temperature N6 
too high
— Convection element contactor stuck closed/on.
— Faulty oven temperature probe connection at relay 
board.
— Faulty N6 oven temperature probe.
— Faulty relay board.
E13
Boiler Temperature High Steam generator temperature 
too hot
— Immersion element is not submersed in water due 
to scale build up on the water level probe/inside 
the tank.
— Immersion element contactor stuck closed.
— Faulty B4 steam generator temperature probe 
connection at relay board.
— Faulty B4 temperature probe.
E15
Condensor Temperature High Condensor water 
temperature too high
— Untreated water supply line is disconnected or 
shut off.
— Cooling solenoid is not being energized when B3 
probe is above set point.
— Faulty B3 condensate temperature probe 
connection at relay board.
— Faulty B3 condensate temperature probe.
E20
HACCP Only - B11 Core 
Temperature Probe Single 
Point Fault
Error E20 is not shown in display. 
Instead a probe sign with “?” is 
shown as popup window. In case 
the customer cooks in time mode 
during fi rst step and during second 
step switches to probe mode but has 
no probe in place, the error E20 will 
be shown in the error code list and 
HACCP list.
Single point core temperature 
probe defect or disconnected
— Probe not installed inside oven.
— Faulty B11 Single Point Core Temperature probe 
receptacle connection at relay board.
— Faulty B11 single point core temperature probe.
— Debris buildup on probe receptacle pins inside of 
the oven.
E21
N6 Oven Cavity Temperature 
Probe Fault
N6 probe “open” — Faulty N6 oven cavity temperature probe 
connection at relay board.
— Faulty N6 oven temperature probe.
E22
B10 Core Temperature Probe 
Multipoint Fault
Multipoint core temperature 
probe defect or disconnected
— Faulty B10 multipoint core temperature probe 
connection at relay board.
— Faulty B10 multipoint core temperature probe.
E23
B4 Boiler Probe Fault B4 probe “open” — Faulty B4 boiler temperature probe connection at 
relay board.
— Faulty B4 boiler temperature probe.
E24
B5 Bypass Probe Fault B5 probe “open” — Faulty B5 steam bypass probe connection at 
relay board.
— 
Faulty B5 steam bypass probe.
E25
B3 Condensor Probe Fault B3 probe “open” — Faulty B3 condensor probe connection at relay 
board.
— Faulty B3 condensor probe.
E26
N8 Immersion Element 
Safety Probe Fault
N8 probe “open” — Faulty N8 safety temperature probe connection at 
relay board.
— Faulty N8 safety temperature probe.
ERROR CODES
(CONTINUED ON NEXT PAGE)










