User`s guide

INTERFACES
10
ALTINEX POLICY 10
10.1 LIMITED WARRANTY
ALTINEX warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products considered
defective should be returned to company with
transportation charges pre-paid within 2 years (90
days for cables) from date of shipment to the
purchaser. The warranty is expressly instead of all
other warranties expressed or implied. ALTINEX
neither assumes nor authorizes any other person
to assume for it any other liability concerning the
sale of the products. This warranty shall not apply
to any product that shall have been repaired or
altered outside of company’s factory in any way so
as, in its judgment, to affect its stability or reliability,
or that has been subject to misuse, negligence or
accident.
10.2 RETURN POLICY
It is very important to ALTINEX that you receive the
products that you have ordered and that this
product fulfills your need. In the unlikely event, that
an ALTINEX product needs to be returned please
follow the policies below:
ALTINEX will accept product returns for a period of
30 days from authorized ALTINEX dealers.
Products should be returned in an unopened
package.
If the product has been opened, the restocking
fees will apply. For the restocking fee amount,
please contact an ALTINEX Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
ALTINEX will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the ALTINEX Sales Department for an
RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service.
If your product is out of warranty and needs
service, contact the ALTINEX Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before actual repairs are done.
10.3 CONTACT INFORMATION
ALTINEX, INC.
592 Apollo Street
Brea, CA 92821 USA
TEL: [phone]
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
E-MAIL: [e-mail]
FAX: [phone]