User`s guide

MULTI-TASKER
9
7.6. WINDOWS BASED CONTROL SOFTWARE
MTSetup is Windows 95/98/NT/2000/XP based
control software, available from ALTINEX website at
www.altinex.com
in the Download section.
TROUBLESHOOTING GUIDE 8
We have carefully tested and have found no
problems in the supplied MT100-101; however, we
would like to offer suggestions for the following:
8.1 CARD CAGE IS NOT WORKING
Cause 1: Card cage is not plugged in.
Solution: Plug card cage in. If the card cage
works, the problem is solved. If the card
still does not work, see Cause 2.
Cause 2: Card cage slot has a problem.
Solution 1: Test the card in other slots of the card
cage. If the slot was damaged, the card
may work in other slots. If other slots
work, the problem is the card cage slot.
The card cage may require service. Call
ALTINEX at [phone]. If the other
slots do not work, see Solution 2.
Solution 2: Take any other known good card with an
LED and verify that the slot used is good
by seeing if the other card’s LED lights in
that slot. If it lights, then the original card
may be the source of the problem. Call
ALTINEX at [phone]. If the
original card was not the source of the
problem, see Cause 3.
Cause 3: The input power voltage is incorrect.
Solution: Make sure that the input power range is
within 100-240VAC and also make sure
that the power is connected to the input
power connector. If there is still a
problem, call ALTINEX at (714) 990-
2300.
8.2 CARD IS NOT WORKING
Cause 1: Card is not plugged in all the way.
Solution 1 Push the card in all the way. If the card
still does not work, see Solution 2.
Solution 2: See the troubleshooting section of each
Multi-Tasker™ Card user's guide or call
ALTINEX at [phone].
ALTINEX POLICY 9
9.1 LIMITED WARRANTY / RETURN POLICY
Please see the Altinex website at www.altinex.com
for details on warranty and return policy.
9.2 CONTACT INFORMATION
ALTINEX, INC.
592 Apollo Street
Brea, CA 92821 USA
TEL: [phone]
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
E-MAIL: [e-mail]
FAX: [phone]