User`s guide

MULTITASKER
400-0089-005
19
TROUBLESHOOTING GUIDE 8
We have carefully tested and found no problems in
the supplied MT103-103/108; however, we would
like to offer suggestions for the following:
8.1 LED IS NOT LIT
Cause 1: Card cage is not plugged in.
Solution: Plug card cage in. If the LED lights
the problem is solved. If the LED is
still not lit, see Cause 2.
Cause 2: Card is not plugged in all the way.
Solution: Push the card in all the way. If the
LED is still not lit, see Cause 3.
Cause 3: Card cage slot has a problem.
Solution 1: Test the card in other slots of the
card cage. If the slot was damaged,
the card may work in other slots. If
other slots work, and the LED lights,
the problem is the card cage slot.
The card cage may require service.
Call ALTINEX at [phone]. If
the other slots do not work and the
LED is still not lit, see Solution 2.
Solution 2: Take any other known good card
with an LED and verify that the slot
used is good by seeing if the other
card’s LED lights in that slot. If it
lights, then the original card may be
the source of the problem. Call
ALTINEX at [phone].
8.2 NO DISPLAY
Cause 1: The source has a problem.
Solution: Check the source and make sure
that there is a signal present and all
source connections are correct. If
the source is working and there is
still no display, see Cause 2.
Cause 2: The card output is turned OFF.
Solution: Turn on the card output that is used.
See RS-232 accessible commands
in section 7. If no display is present,
see Cause 3.
Cause 3: Cable connections to the
destination are incorrect.
Solution: Make sure that cables are
connected properly. Also, make sure
that the continuity and wiring are
good. If there is still no display
present, see Cause 4.
Cause 4: The display has a problem.
Solution: Make sure that the display is
powered. If there is still no display,
call ALTINEX at [phone].
ALTINEX POLICIES 9
9.1 LIMITED WARRANTY/RETURN POLICIES
Please see the ALTINEX website at
www.altinex.com for details on warranty and
return policies.
9.2 CONTACT INFORMATION
ALTINEX, Inc.
592 Apollo Street
Brea, CA 92821 USA
TEL: [phone]
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
E-MAIL: [e-mail]