Installation manual

Key AltiServ Characteristics
26 AltiWare OE System Installation & Administration Manual
QuickNet integration is added.
An optional add-on recording feature (NOVO) is added.
• AltiAgent
™
- a workgroup user version of AltiView; in addition to
AltiView features, also provides call statistics, call wrap up with data
entries, logon/logoff with reason codes and agent ready/not ready
status.
• AltiSupervisor
™
- a supervisor version of AltiView; in addition to
AltiView features, also provides workgroup statistics, silent
monitoring and barge-in features.
Basic CallRouter -acallhandlingtoolthatusesthe
AltiAdmin Auto Attendant and the AltiAPI Data Directed
Routing features to match incoming trunk call data against
customer records that you build using the Call Router GUI. In OE 4.5,
the Advanced CallRouter license gives you additional features
including dynamic searching of DNS data to match against incoming
call data, and workgroup call queue announcements.
• CDR Search - allows administrators to search CDR files for records
that meet selected criteria, and allows workgroup supervisors to search
both CDR files and workgroup CDR statistics. In OE 4.5, the
following enhancements have been made:
CDR Search has been redesigned to provide a separate interface
that captures workgroup statistics from the real-time monitoring
function used in the AltiSupervisor client application. New settings
in AltiAdmin let you specify time intervals for saving RTM data.
All calls are logged, including station-to-station calls, access to
voice mailbox, and transferred calls.
Results windows offer data sorting.
Storage is improved; CDR data can be saved to multiple smaller
files, instead of one large file.
•NOVO Recording Module - allows for on demand
recording, continuous recording, recording through AltiAgent
and AltiSupervisor, playback from AltiAgent, AltiSupervisor,
and NOVO client.
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