Installation manual

Overview
AltiWare OE System Installation & Administration Manual 15
Overview
Automated Attendant Features
The Auto Attendant features provide quick and courteous processing of all
incoming calls. An Auto Attendant can be configured to serve as a primary
Attendant or as a backup to a receptionist.
Auto Attendant features include:
Dial By Name (enhanced) - allows a caller who does not
know your extension number to spell your name using the
telephone key pad. The system will search the Directory and
make a match on the name to connect the caller to the intended party’s
extension. In OE 4.5, the caller can match first OR last name when
dialingbyname.
• Data-Directed Routing - allows the routing of calls directed by the
caller’s input (digit or text). Third party applications can be used to
route incoming calls based on caller information.
• Digit Collection - caller can be prompted to enter numbers, which are
then collected and used for routing the call.
• Direct Station Transfer - allows the Auto Attendant to handle all
incoming calls instead of being answered by an operator. Callers can
dial an extension number to reach a specific station or use the name
directory to find an extension number.
• Multiple Attendant Support - allows up to 255 programmable Auto
Attendants.
• Name Directory Service - allows callers to hear a list of employees
and their extension numbers.
• Nine-level Programmable Menus - allows multiple levels of
recorded menu options for specific routing of calls.
• Programmable Time-Out Handling - allows the administrator to
select the action the system should take if there is no digit detected by
the caller within specified seconds.
• Schedule-Based Call Processing - routes calls differently for
different times of the day.
• Web-based Call Processing - allows the Auto Attendant to accept
calls placed over the World Wide Web.
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