Installation manual

Registration & Technical Support
AltiWare OE System Installation & Administration Manual 397
Registration and
Technical Support
Registration and
Technical Support
1. Local Authorized Dealers Service Department.
2. AltiGen’s Technical Support Manager at [e-mail].
3. For remaining unresolved problems or complaints, send an email to
AltiGen’s CEO at [e-mail], or call 510-252-9712 x 120.
Repair and Replacement
This policy addresses the procedure for return of any materials to AltiGen
from Authorized AltiGen Dealers only. It covers materials returned for any
and all reasons.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and can
be obtained by calling 510-252-9738. AltiGen reserves the right to refuse
return of any material that does not have an RMA number. The RMA
number should be clearly marked on the outside of the box in which the
material is being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
Replacements
If the defective product is to be used until replaced, AltiGen will ship the
replacement product with an invoice. If the defective product is received by
AltiGen within 30 days of shipment by AltiGen, the amount of the returned
product will be credited to the account.