Installation manual

AltiWare OE System Installation & Administration Manual 395
Registration and
Technical Support
A PPENDIX B
Registration & Technical Support
This appendix describes AltiServ technical support policy and procedures.
It also covers repair and replacement procedures that the user should follow
when returning or replacing defective equipment.
Registration
Register your product to receive software updates and new product
announcements.
To register your AltiGen product, fill out the “Product Registration Form”
on page 398 and return the form to AltiGen Communications, Inc. by fax
to 510-252-9738.
Technical Support
Before contacting Technical Support, always have the following
information on hand:
•Yourname
• Company name
• Product serial number
• AltiWare version number
• Number of boards in the system
• Server brand and model
• The telephone number where you can be reached
• A brief description of the problem and the procedure to
reproduce the problem
Having this information ready will allow us to better assist you.
Eligibility
AltiGen provides technical support to Authorized AltiGen Dealers and
Distributors only.