Installation manual

Call Accounting Report Formats
AltiWare OE System Installation & Administration Manual 387
Call Accounting
Report Formats
Call Accounting
Report Formats
OutCallDuratio
n
Duration of
outgoing calls
(NumOutCall);
from the time the
call enters
“Connected”
state until
disconnect
ULONG *Outgoing
Calls Duration
NumWrapUp Number of times
agent entered
Wrapup, where
Wrapup lasts
from agent-set
“Not Ready” to
“Ready” status
short *Wrapup
WrapUpDurati
on
The amount of
time for Wrapup,
where Wrapup
lasts from agent-
set “Not Ready”
to “Ready” status
ULONG *Wrapup
Duration
NumCallToVM Count of
voicemail
messages
short *VoiceMail
VMDuration Total duration of
voicemail
messages
ULONG *VoiceMail
Duration
nGroups Count of
workgroups
agent is logged in
to.
Agent Per Workgroup
Table 2: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field