Installation manual

Call Accounting Report Formats
AltiWare OE System Installation & Administration Manual 385
Call Accounting
Report Formats
Call Accounting
Report Formats
NumQueueOve
rflow
Calls routed to
the WG but not
queued due to
AltiAdmin
settings that
specify
acceptable queue
length and/or
wait time
short *Queue
Overflow
BeforeAnswerD
uration
Time calls
waitedinqueue
before being
answered
ULONG * Wait Time for
Answered Calls
DurationInQOf
CallAband
Total wait time
of all calls
abandoned in
queue
(NumCallAband
onedInQ)
ULONG * Wait Time for
Abandoned
Calls
ServiceLevel Service Level number of calls
in queue - X / #
of calls in queue
X=numberof
calls in queue
exceeding
threshold
*ServiceLevel is
not an
accumulated
value, it is
recorded at a
specific point in
time.
Table 2: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field