Installation manual

Call Accounting Report Formats
AltiWare OE System Installation & Administration Manual 383
Call Accounting
Report Formats
Call Accounting
Report Formats
QLength Number of calls
routed into the
queue; if a call is
recycled into the
queue after
RNA, the count
is increased
short * Calls in Queue
DurationInQ Time calls
waitedinqueue
during searched
time interval
before being
abandoned or
answered
ULONG *It is not an
accumulated
value, it is
recorded at a
specific point in
time.
NumInCall Calls answered
by an agent; if a
call is forwarded
to and answered
by multiple
agents, the count
is increased
short *Calls
Answered
InCallDuration Duration of
incoming calls
(NumInCall),
starting from the
time an agent
answers a call
until the call is
disconnected or
transferred out of
the WG
ULONG *Calls
Answered
Duration
NumOutCall All outgoing
trunk and
station-to-station
calls that entered
“Connected”
state
short *Outgoing
Calls
Table 2: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field