Installation manual

Call Accounting Report Formats
AltiWare OE System Installation & Administration Manual 379
Call Accounting
Report Formats
Call Accounting
Report Formats
Tenant Tenant name for trunk UCHAR
(31)
AccountCode Account code UCHAR
(11)
1—10 digits in
length
AADuration Durationinseconds
an incoming call is
connected to the Auto
Attendant; multiple
connections to AAin a
single session
produces multiple
records
ULONG
WaitDuration Durationinsecondsa
call is ringing and in
workgroup queue
ULONG
VMDuration Durationinseconds
after a call goes into a
voicemail box;
includes greeting,
false attempts at
messages, successful
message, and review
of message
ULONG
VMRecordDur
ation
Durationinsecondsof
recording time for a
VM message that was
completed
ULONG
HoldDuration Durationinseconds
while a call is on hold
ULONG
TalkDuration Durationinsecondsof
talk time
ULONG
RecordDuratio
n
Durationinsecondsof
NOVO recording
ULONG
Table 1: CDR Call Format
Database
Element
Definition Type Specification