Installation manual

Basic & Advanced CallRouter
AltiWare OE System Installation & Administration Manual 367
CallRouter
Additional Advanced CallRouter Features
Building SQL Queries
To build an SQL query that CallRouter will send to your database, use the
Datasource dialog box. The customer information retrieved from your
database will be used in the routing rule.
To open the Datasource dialog box, right-click on a data Item you want to
specify using information from an existing database. Select From user
database:
To build and SQL query:
1. Enter User Name and Password information for the database.
2. Enter information for the database you are querying against. For
example: