Installation manual

Basic & Advanced CallRouter
AltiWare OE System Installation & Administration Manual 365
CallRouter
• The main window box displays the following workgroup fields: ID,
Agents, Longest Idle Time, Service Level, Queue, Average Delay
and DefaultWaitTime.
• Add button - Click Add to log on to a workgroup whose incoming
trunk call data you want to monitor. This opens a Log on Work Group
dialog box.
Enter the workgroup extension as the WorkGroup ID and password,
and enter the virtual extension’s password.InthefieldforDefault