Installation manual

Basic & Advanced CallRouter
AltiWare OE System Installation & Administration Manual 355
CallRouter
• The main window box displays the following workgroup fields: ID,
Agents, Longest Idle Time, Service Level, Queue and Average
Delay.
• Add button - Click Add to log on to a workgroup whose incoming
trunk call data you want to monitor. This opens a Log on Work Group
dialog box.
Enter the workgroup extension as the WorkGroup ID and Password,
and enter the virtual extension’s password. (By default, the Extension
ID field is grayed out.)
• Delete button - click Delete to remove the selected workgroup from
the display.