Installation manual

Basic & Advanced CallRouter
AltiWare OE System Installation & Administration Manual 353
CallRouter
• DNIS
Call Route Request Data
The “Call Router Request” message sent by AltiServ to CallRouter
contains data about the incoming call, which CallRouter attempts to match
against your routing rules. Call Route Request data consists of Caller ID,
(Caller) Entered Digits, IVR data, Form data and DNIS, all collected via
real-time monitoring.
Note: Caller Entered Digits shows the Auto Attendant assignment for the
workgroup that receives the call. If the workgroup’s AA
assignment is 5, this item shows “0 & 5”; is the AA assignment is
3, the item shows “0 & 3,” and so on. The “0” indicates transfer to
an Auto Attendant.