Installation manual

Basic & Advanced CallRouter

AltiWare OE System Installation & Administration Manual 347

CallRouter

HAPTER

Basic & Advanced CallRouter

Basic CallRouter

Basic CallRouter is a call-handling tool included with AltiWare OE

software. Basic CallRouter uses the AltiAdmin Auto Attendant and the

AltiAPI Data Directed Routing (DDR) features to match incoming trunk

call data against existing customer records that you build using the Basic

CallRouter GUI. Calls can be intelligently routed before they are answered,

based on Basic CallRouter’s routing “rules.”

Note: The workgroup to which incoming trunk calls will be routed via

CallRouter must be assigned to the Auto Attendant whose Action

is set to “Avd - Data Directed Routing, with Application set to the

virtual extension you use to start CallRouter. For further

information on configuring Auto Attendants, refer to the AltiWare

OE System Installation and Administration Manual and the

AltiAPI Programmer Guide.

To Install Basic CallRouter:

Run CallRouter, select the Basic CallRouter and click Next. Setup will

confirm the destination for the CallRouter application (default is

C:\Program Files\AltiGen\Call Router). Click Next to proceed. To select a

different location, use the Browse button to choose the new destination.

Note: Advanced CallRouter Service requires the purchase and

activation of the Advance CallRouter license.