Installation manual

AltiWeb
AltiWare OE System Installation & Administration Manual 333
AltiWeb
Troubleshooting
If a web caller cannot connect and an error message displays, the cause may
be one of the following:
Uninstalling AltiWeb
1. From the Windows Start menu, select Programs AltiWeb 4.5
AltiWeb 4.5.
2. Click OK when the dialog box asks if you want to uninstall the
program, and respond to any additional prompts.
Alternatively
1. In the Control Panel, select Add/Remove Programs.
2. Choose
AltiWeb 4.5 and click the Add/Remove or Change/Remove
button, depending on which version of Windows you’re running.
3. Click OK in the dialog box to confirm you want to remove the service,
and respond to any additional prompts.
AltiWeb Security
AltiWeb (and AltiReach) uses Microsoft IIS as a web server, which poses
web server security issues common to all Microsoft users. AltiGen
recommends the following basics steps to protecting AltiWare from
antiviruses and worms:
• Update your virus definition every day
• Enable real-time scan and exclude AltiServ and PostOffice folders
• Schedule Daily Full Scan
Error Message Cause
Server connection failed.
Please try again later.
• AltiServ IP address is not correct
• AltiServ is not running
• Firewall is not open
Option Pack is not installed.
Please try again later.
• AltiServ does not have Contact Advantage
4.5 Option Pack License.
No more available sessions.
Please try again later.
• All session licenses are used or there are no
session licenses at all.