Installation manual

Overview
AltiWare OE System Installation & Administration Manual 7
Overview
and the third party client-server call control (such as call routing
applications).
PBX Features
The PBX features include telephone switching for making calls, answering
calls, and transferring calls. For more sophisticated business applications,
AltiWare provides advanced features such as workgroup call routing,
multiple trunk and route access codes, scheduled call routing, and flexible
call restrictions. For effective system management, AltiWare provides
information about system traffic and statistics to help the system
administrator understand the dynamics of business communications and
adjust resources such as the number of outside lines, accordingly.
For more information on using PBX features, see the AltiView User Guide
and the AltiServ User Guide.
In addition to station-to-station dialing, the PBX features include:
AltiTouch Plus- With the AltiTouch Plus phone, a user can
dial an extension and speak on the phone’s intercom without
ringing the callee. Feature available only on systems with the
Triton Analog Extension board.
Account Codes (enhanced) - allows the user to input an
account code on each call to track telephone usage in order to
bill back to clients or create a record of calls specific to a
project and to budget and forecast expenses. In OE 4.5, Forced
Account Codes force the user to input an account code on each call to
track telephone usage. The administrator can configure which
extensions are required to enter an account code.
• Business Hours - allows for setting morning and afternoon business
hours for each day of the week.
• Busy or Ring-No-Answer Call Handling - sends calls to voice mail,
another extension, or Auto Attendant if the called extension or
workgroup is busy or does not answer. See “Setting Answering
Options” on page 220 for more information on these features.
Call Forwarding and Remote Call Forwarding
(enhanced) - sends all calls to another extension or to an
external telephone number. This allows users to redirect their
calls to another location such as home or a branch office. Call
Forwarding can be set up either at the source extension or at the
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