Installation manual

Tagging Pages for URL History
328 AltiWare OE System Installation & Administration Manual
Configuring Auto Attendant for Scenario 2
Scenario 2 demonstrates how to use Auto Attendant in conjunction with
AltiWeb. For example, when the web caller clicks the Submit button (1),
Web Call connects and the Customer Support page appears. When the
customer clicks Sales (2), the Customer ID (3) and Product ID (4) pages
follow before the caller is put through.
Figure 13. Using Auto Attendant to push pages to the caller
sales_cid.htm
sales_pid.htm
IVR_top.htm
1
2
3
4