Installation manual

Setting up Station Speed Dialing
210 AltiWare OE System Installation & Administration Manual
To set the extension Inter Call Delay time:
1. Check the Inter Call Delay box.
2. Using the drop-down lists, select the seconds for the delay. The default
is 15 seconds.
Setting an Outgoing Workgroup
In the Extension view, you can assign an agent to an outgoing workgroup,
which is useful for call detail reporting and workgroup statistics. All calls
made by the agent while they are logged in to the workgroup will be tracked
as calls from the workgroup. The agent’s outgoing workgroup can be
assigned to any workgroup to which he is a member of.
To set an agent’s outgoing workgroup:
Choose a workgroup from among the workgroups the agent belongs to. If
the “Allow agent to change” checkbox is checked, the agent can change
their outgoing workgroup from their phone set or from AltiAgent.
When a user is first assigned to a workgroup, it is set as their default
outgoing workgroup and remains so no matter how many workgroups they
are subsequently assigned to. If an agent is unassigned from their outgoing
workgroup, their outgoing workgroup is automatically set to N/A.
Setting up Station Speed Dialing
For each physical extension, but not for workgroups or virtual extensions,
you can set up to 20 station speed dial numbers. The numbers available are
from 00–19, used following the extension speed dial access code, #77.