Installation manual

Table of Contents
xii AltiWare OE System Installation & Administration Manual
CHAPTER 19
Basic&AdvancedCallRouter...................... 347
BasicCallRouter .....................................347
AdvancedCallRouter .................................356
AdditionalAdvancedCallRouterFeatures ...............367
APPENDIX A
CallAccountingReportFormats ................... 375
CDRDataSchema....................................376
RTMDataSchema ...................................382
SMDRReportingFormat ..............................390
TrunkCallsInFormat:...............................390
ExtensionCallsOutFormat: ..........................391
FromExtensionA ..................................392
FromTrunkB......................................393
APPENDIX B
Registration & Technical Support . . ................ 395
Registration .......................................395
TechnicalSupport ....................................395
Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
TechnicalSupportHours.............................396
How To Reach AltiGen Technical Support . . . . . . . . . . . . . . . 396
Tech Support on AltiGen’s Web Site. . . . . . . . . . . . . . . . . . . . 396
Unresolved Problems Escalation Procedure . . . . . . . . . . . . . . 396
Repair and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Replacements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
RegistrationFaxForm.................................398