Installation manual

Software Installation Troubleshooting
86 AltiWare OE System Administration Manual
Software Installation Troubleshooting
Use this table for troubleshooting error messages encountered during
software installation.
Error Message Solution
This version of AltiWare does not
support Triton T1 Rev A2 or VoIP
Rev A2 boards. Please unplug these
boards, then run setup again.
Unplug Triton T1 Rev A2 or VoIP Rev A2
boards, then run setup again.
Copy activation file failed. Activation file (exctl) is not in the
specified folder, is missing, or is
corrupted. Make sure you select the
correct file folder where the activation file
is located and try again. If problem
persists, you can manually copy the
activation file to c:\AltiServ\db directory
(if AltiServ is installed on the c: drive) and
run the installation program again.
An error occurred during the move
data process.
Make sure all AltiGen applications and
services are stopped/closed before
installing AltiWare OE.
Setup cannot detect your system
key. You must plug your system key
into either a parallel or USB port for
upgrading to AltiWare OE 4.5.
Make sure your system key is fully
inserted into your parallel or USB port
prior to installing AltiWare OE. If error
persists, reboot the system, then run setup
again.
Setup has not detected your system
key. If you proceed the installation
WITHOUT the system key, only 8
physical ports will be available for
use after the OE 4.5 installation.
Make sure your system key is fully
inserted into your parallel or USB port
prior to installing AltiWare OE.