Specifications

AltiSupervisor Manual i
Contents
Contents.............................................i
Warranty...........................................iii
C
HAPTER 1
Overview ..........................................1
NewinVersion5.0....................................1
Installation.........................................1
ClientSystemRequirements ..............................2
Session Licensing and License Upgrade Procedures . . . . . . . . . . . . 2
AltiSupervisor Session License . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Pre-InstallationChecklist...............................3
Installing AltiSupervisor on a Client System . . . . . . . . . . . . . . . . 3
Uninstalling AltiSupervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
AutoUpgrade........................................4
DowngradeProcedure .................................4
CDRRecordsNote......................................4
CHAPTER 2
GettingStarted .....................................5
LoggingIn ............................................5
Hiding or Exiting AltiSupervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
UsingtheWindowsTrayPhoneIcon......................6
ResizingtheDisplay...................................7
CHAPTER 3
Using AltiSupervisor . . . .............................9
LoggingIn ............................................9
ViewingGroupStatistics ................................11
ViewingAgentStatistics ................................13
ViewingAgentCurrentStatus............................14