MaxMobile Communicator™ User Guide MAX Communication Server Release 6.5 7/2009 4504-0014-6.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents CHAPTER 1 Overview and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 MaxMobile Communicator and MAXCS System . . . . . . . . . . . . . . 1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Installing MaxMobile Communicator . . . . . . . . . . . . . . . . . . . . . . . 2 Configuring MaxMobile Communicator . . . . . . . . . . . . . . . . . . . . . 4 What Happens at Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 AltiGen’s MaxMobile Communicator application, installed on a G1 phone based on Google’s Android platform, makes the phone a fully capable office phone extension and serves as a “desktop” call control client, allowing you to access, configure, and perform most of your company's PBX functions directly from the graphical user interface in MaxMobile Communicator.
Like a remote extension, the G1 phone running MaxMobile Communicator serves as an office extension, making and receiving calls through the PSTN (public switched telephone network) to and from your company’s MAXCS system. You can call company extensions (both inside and remote extensions) just by dialing the extension number. Your calls to destinations outside the company can go through the MAXCS system, as illustrated in figure1, if you so choose.
Download and Install MaxMobile Communicator Press the Home key, tap or drag up the application tab, and select Market from the display. 2. Select Search, and search for MaxMobile. 3. Select AltiGen MaxMobile, and install it. 4. Select Launch, and the MaxMobile Communicator client Login screen is displayed. Overview and Installation 1. If MaxMobile Communicator is not launched at this point, press the Home key, tap or drag the Application tab, and select .
Configuring MaxMobile Communicator 1. Press the MENU key, then select Login Setting 2. Configure the settings: . • Extension Number • Password • Server Address: public MAXCS IP address (see your system administrator for this address) • Alternative Server Address: private MAXCS IP address (if applicable) • Mobile Phone: G1 phone’s number (for example, 5107778432) • Mobile Trunk: The dialed digits to reach Mobile Trunks including the dialing prefix (for example, 15105551212). 3.
Overview and Installation 5. You are ready to use MaxMobile Communicator! What Happens at Login At login, MaxMobile Communicator registers its extension as a mobile extension with your company’s MAXCS system and downloads data from MAXCS. When Connection Is Lost If the MaxMobile Communicator phone loses connection with MAXCS, MaxMobile Communicator changes to offline mode and will show (Offline) in every title bar. Call control functions are not available in this state.
Logging Out To log out from MAXCS, press the Menu key and tap Logout. Your G1 phone is disassociated with the PBX extension. If an IP phone was previously registered with this extension, the IP phone will now associate with this extension.
CHAPTER 2 Using MaxMobile Communicator Once logged in to MaxMobile Communicator, you see the following screen: Using MaxMobile Communicator Tap Directory for a list of company extensions and contacts entered in your mobile phone. Tap Favorites for a list of personally chosen "favorite" extensions and contacts. Tap Call to access PBX call handling features and make a call. Tap Call Log to view the incoming and outgoing calls made via the server.
Making a Call Using the Dial Pad To make a call using the dial pad, tap the Call button, then press Menu to access the call control functions. Figure 2. 1. Tap Dialpad to dial the call. 2. From the dial pad, enter the number and then tap the Dial button. 3. If you dial an outside number, include the trunk access code. 4. Call handling buttons become available as appropriate Using the dial pad Call View Call view displays the following: • The call state (in the title bar).
A green phone icon at the top-left corner means a call connection to the mobile network is present. When multiple calls are being handled they are all displayed. Using MaxMobile Communicator Tap a button to perform any available call handling function: Hold, Transfer, and so on. Tap the Hang Up button to terminate the current call while maintaining call connection to the mobile network and leaving the extension in offhook state.
Press the Menu button to show: • Extensions • Contacts • All Tap a letter in the top line to go to that letter in the directory. Scroll the list using your finger or the track ball. Figure 5. Using the directory A Search box is available if you have a phone in landscape mode: • Enter characters in the search box, and only those whose first or last name begins with the input characters are shown. • Enter digits in the search box, and only the extension numbers that match the input digits are shown.
Using MaxMobile Communicator Figure 6. Contact view and Extension view The Add to Favorites button is available when the entry is not already in your favorites.
Answering a Call When a call comes in, press the Send key to answer the call. The display switches to the call screen. If the phone is in Offhook state, tap the Answer button to answer it. Call is ringing. Press Send key or if phone is Offhook, tap Answer. Call is answered. More options are available Put a call on hold by tapping the call entry Figure 7. Answering a call and putting it on hold • Call duration is displayed. • Hold/retrieve a call by tapping the call entry or by tapping the Hold button.
Transferring a Call To transfer a call you’re connected to, tap the Transfer button, then dial the target number from the keypad or select from other screens. In Figure 8, the first party is on Hold Pending (awaiting transfer), and the second party has answered (the call is active, shown in green). Either announce the transfer to the active call, or just hang up. The call is transferred. To cancel the transfer instead, tap Cancel at any time. Figure 8.
Recording and Listening to Playback To record a call, tap the Record button while connected to a call. Recordings are saved to your extension's voice mail or, if the call is going through MAXCS, to a centralized directory on the server, if preconfigured. Listen to your locally saved recordings through the voice mail screen. Handling Voice Mail The Voicemail view shows voice mail left in the AltiGen Voice Mail System. MaxMobile Communicator downloads the voice mail list from your company’s MAXCS system.
• Tap Speaker to turn the speaker on or off. • Tap Forward to forward a voice mail. A list of physical and virtual extensions is displayed (it excludes workgroups and application extensions). Tap the destination extension to forward the voice mail. Favorites View Using MaxMobile Communicator You can add both extensions and contacts to your favorites list. • Extension activity status and line state are updated for favorite extensions. • Green light means an extension is in Idle state.
Using the Call Log The call log is recorded on your company’s MAXCS system. • An incoming call is shown with a right arrow. • An out going call is shown with a left arrow. Tap the call entry to make a call to that number. If it’s an extension, the call is made immediately via the server. If it’s a contact, you’ll have two options: call via the server or call direct. Up to 100 call records are saved. To clear the call log, press Menu, and then tap Clear Call Log. Figure 12.
Here you can set your activity status and the way you want calls handled. Using MaxMobile Communicator When you select a Down arrow, a list pops up. Select an option from the list, and the list closes. When finished configuring your extension, tap Save (or Discard Changes) at the bottom of the screen. To leave the Settings screen, press the Back button. Figure 14. The Settings screen Option Activity Description Specify your activity status.
Option Description Do Not Disturb Sends all calls to the destination specified in the Forward Busy Calls to option, without ringing your phone. Forward All Calls to Forwards all calls to a destination you specify from the drop-down list that appears when you select this option: voice mail, an extension, an AA (auto attendant), a line park, an outside number, or an operator.
Option Description Forwards your unanswered calls to a destination you specify. When you select this option, a drop-down list becomes available. Select Voice Mail, Extension, AA (auto attendant), or Line Park. (The number of times your phone rings before it is considered unanswered is set either by you in your MaxCommunicator or MaxAgent desktop software, if you have it, or by the system administrator.) Default Trunk Code Select the default trunk access code for your company’s MAXCS system (usually 9).
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CHAPTER 3 MAXCS Configuration This chapter is for the MAX Communication Server (MAXCS) system administrator. The system administrator needs to configure MAXCS to establish connections with MaxMobile Communicator on the Android phone. The administrator should follow the instructions in the MAXCS Administration Manual for configuring Mobile Extension settings, and include the following: Create Mobile Trunks. Select a trunk and configure it as a mobile trunk.
Clear the Phrase check boxes Figure 1. Extension Anywhere Configuration screen • Name–Enter the user name of the person using the MaxMobile Communicator phone. • Target Phone Number–Enter the phone number of the MaxMobile phone. This is used when MAXCS makes a call through PSTN to the MaxMobile phone. • Caller ID–Enter the phone number of the MaxMobile phone. This is the incoming caller ID verification. MAXCS uses it to determine whether a call is from a mobile extension.
Caller ID is the same as the cell phone number, it will assign this channel to the extension number. The extension is allowed to log in as a mobile extension. If no channel is found, the login fails. • Clear the Phrase check boxes in the Extension Anywhere Configuration screen. 5. If the MAXCS is behind NAT, add a virtual public IP address to map to this server so that the data access from a 3G network can reach this server. 6.
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