Specifications

26 AltiAgent Manual
Forwarding Calls Using Do Not Disturb
If allowed, click the DND button to forward all incoming calls according
to your Enable Busy Call Handling settings. See “Busy Call Handling and
No Answer Handling” on page 65.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller’s line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To perform a Centrex transfer:
1. While connected to an outside caller from a Centrex trunk, type “F*”
in the number field in AltiAgent, and then press the Enter key on the
keyboard.
2. After you hear a dial tone, type the second party’s outside number in
the number field, and then press the Enter key on the keyboard again.
3. Now either click the HangUp button or wait to announce the caller and
then click the HangUp button.
Conference Calls
There are two types of conference calls in AltiAgent:
• Station conferencing. In this type of conferencing, when you’re on a
call, you can dial a third party and then conference that party in to the
call. Any internal user is able to add parties to this type of conference
call.
• MeetMe conference. If your company has this feature available, you
can schedule a meeting to take place at a specified time in the future
and invite people to the meeting. Invited people call the MeetMe
conference extension number to join the meeting at the designated
meeting time. (See “MeetMe Conference” on page 29.)