Specifications

20 AltiAgent Manual
Handling Calls
The AltiAgent call handling functions include:
• Dialing out, page 20
• Placing calls on hold, page 23
• Using call waiting, page 23
• Transferring calls, page 23
Dialing
To dial a number, click in the dialing field, enter a number or name, and
then click the Dial button or press Enter on your computer keyboard.
• By number—You can enter a phone number in the dialing field by
clicking the digits on the dialing pad in AltiAgent or by using the
standard numeric keys or the numeric keypad on your computer.
• By name—For names recorded in the system, you can enter a name by
using the keyboard on your computer to type the name. Then select the
name from the drop-down list that opens. The phone number for that
name appears in the dialing field.
• By selecting from a list—You can open the drop-down list by clicking
the Down arrow and then scroll down the list to find the name or
number you want and then select it.
The drop-down list beside the dialing field displays extensions or the
names associated with extensions as well as names and numbers imported
from MS Outlook, Outlook Express, GoldMine®, or ACT!.
Dialing field Dial button
Click to open a list of
names and numbers.
Or start typing a
name to open the list.