Specifications

AltiAgent Manual 17
Using AltiAgent
• Idle—the extension is not in use
• Music on Hold—an extension user placed the call on hold to take
another call
• Park—the call is parked
• Play—playing voice mail
• Proceeding—the outgoing call is in progress
• Record—recording an introductory message
• Ringback—caller sees this status while the callee’s phone is ringing
• Ringing—an outgoing call is ringing another phone
• Voice mail —the call is in voice mail
The table below the Status panel
Displays calls or voice mail. When you click the Calls tab, the table shows
a current list of calls, the name of the caller (if available from extension
information or from an external database), the number, workgroup number,
DNIS digits if available, call length, and conference status.
When you click the Voice Mail tab, the table shows a log of current and
past voice messages. Clicking the WG VM tab displays a list of workgroup
voice mail.
The Activity drop-down list
Lets you select your whereabouts, so that others may be informed. Click the
Down arrow and choose Select beside the appropriate category:
In-System / In-Personal / Meeting / Away / Travel / PTO (personal time
off)
The remaining three activity codes (7, 8, 9) may or may not be customized
by your system administrator.
The activity category you select appears on the button.
You can record a greeting for each away-from-desk activity status by
selecting Record beside that activity, and then using your phone or headset
to record a greeting: