Specifications

AltiAgent Manual 15
Using AltiAgent
C HAPTER 4
Using AltiAgent as a Workgroup
Agent
Once you log in to AltiAgent, the main window appears. This window
provides tools to manage and monitor calls, and is your window into your
workgroup environment.
The window displays the following:
The Workgroup Status panel
Displays statistical information about the current workgroup. If you’re
logged into more than one workgroup, you can click a tab above the panel
to view another workgroup.
Status panel
Configure your AltiAgent
Click to display calls in this table
Click to display voice mail
Your activity
state
Call controls
Workgroup status