User guide

MAXCS ACC 6.5 Administration Manual 467
Index
Symbols
#12, enabling, for language setting
106
#27 to relocate global extension
358
Numerics
10 digit dialing area codes 61
A
ACC Administrator
installation 30
access
system 33
access code 154
account code
forcing 199
account code display, blocking 199
actions
auto attendant 95
activity
configuration 69
adding a huntgroup 261
adding a workgroup
285
admin defined #
242
administration
AltiContact Center 45
admins, number connected to sys-
tem
419
agent check box
199
allow call redirect/priority change
301
alternate mark inversion (AMI)
130
alternate server
behind NAT 350
setting 349
switching to 350, 358
AltiContact Center
administration 45
AltiGen board test tool 415
AltiGen IP phone configuration
235
AltiGen services
stop & start 421
Alti-Mobile Extension
limitations 257
AltiServ behind NAT
configuring 339
forwarding ports 340
AM schedule 55
AMI (Alternate Mark Inversion)
130
Analog board
124
announcement
time stamp 210, 265, 292
answer options 220
answering
huntgroup call handling 270
workgroup call handling 297
application extension
definition & uses 117
failover plan 118
setup 117
application extension configuration
117
application failover plan
118
Apply To, multiple extensions
196,
285
area code, on trunk
154
area codes
system home 47
assigning client licenses 42
attaching a gateway
79
attributes
setting trunk 154
trunk 156
audio peripheral 66
audio peripheral options
for huntgroups 271
auto attendant
actions 95
adding 92
collecting digits 96
configuring 91
editing 94
making assignments 98
menu items, configuring 94
prompts, phrase management
98
recording custom phrases 99
auto record
personal extension calls 200
auto-discovery of server IP address
configuring 243
disabling 247
two servers in network 247
average jitter 42
B
B8ZS (Binary 8 Zero Substitution)
130
back up system data
416
backing up
files 417
Backup & Restore Utility 416
bandwidth
and public pipe 339
WAN 318
basic queuing control 299
Bell
130
binary 8 zero substitution (B8Z8)
130
BLF programmable key
242
blocking account code display
199
blocking all outgoing calls
61
blocking calls
60
board
H323SP, configuring 141
MAX, configuring 148
mobile extension, configuring
250
SIPSP & H323, configuring 140
SISP, configuring 140
Triton Analog Station 124
Triton Analog Station, configur-
ing
124
Triton Analog Trunk LS/GS & LS,
configuring
124
Triton MeetMe 124
Triton Resource 123
Triton T1/E1, configuring 126
Triton T1/E1, setting up channels
131
Triton T1/PRI 126
Triton VoIP, configuring 125
virtual, purpose 140
board configuration 121
Boards view window
36
bridge
conference 47
business hours 54
24-hour business hour setup 55
business hours profile
caller ID routing 179
DNIS routing 181
busy call handling 217, 220, 268,
295, 296
huntgroups 269
bytes received 41
bytes sent
41
C
call
accounting report 64
call blocking, outgoing 175
Call Center menu
35
call control
61
call handling
217, 220, 268, 295,
296
for workgroups 295
huntgroup 268
incoming 217
Call Log view window 40
call log window
40
call parking
47
call record programmable key
242
call recording
configuring system-wide 110
extension based recording 110
file name description 109
multiple gateways 111