User guide

Chapter 2: System Requirements and Installation
30 MAXCS ACC 6.5 Administration Manual
Note: The VM server and Enterprise Manager should be installed on another machine.
They can be installed with HMCP Media Server or IP gateway, but should not be
installed with Softswitch. When you install the VM server and Enterprise Manager,
the installation will prompt you to input the IP address of the Softswitch.
Chapter 26 “Redundancy Configuration” on page 377 gives details on configuring for
redundancy. However, because of the variations of redundancy setup (depending on
your system), please consult with AltiGen before installing a redundancy system.
Installing MaxAdmin on a Network Client
MaxAdministrator can be installed on a client workstation, providing the ability to
manage the MAXCS server remotely. The system running MaxAdministrator and the
MAXCS server must be on the same Windows domain.
When you install MaxAdministrator on a machine that is not a MAXCS server, it does not
contain the switching, SMTP/POP3 server, messaging agent, AltiBackup, and Exchange
integration services that are included in the full MAXCS installation. Remote
MaxAdministrator does not utilize the System Data Management or Shutdown Switching
Service functions on the MAXCS system.
To install MaxAdministrator on a client workstation:
1. Insert the MAXCS CD-ROM into the appropriate drive.
2. Run SETUP.EXE from the MaxAdministrator folder.
3. Follow the instructions on the screen.
Uninstalling MAXCS
To uninstall MAXCS 6.5 Update1, be sure to stop all MAXCS-related services before
MAXCSuninstallation. To do this, run MaxAdministrator, log in, and select Services >
Shutdown Switching from the menu.
In the event that the auxiliary services were not stopped, stop them one at a time using
the Start > Programs > Administrative Tools > Services applet.
Then go to Start > Programs > Control Panel > Add/Remove Programs, and select
MAX Communication Server ACC 6.5 Update1, and click Remove.
Troubleshooting (Error Messages)
Use this table for troubleshooting error messages encountered during software
installation.
Error Message Solution
MAXCS does not support Triton T1
Rev A2 or VoIP Rev A2 boards. Please
unplug these boards, then run setup
again.
Unplug Triton T1 Rev A2 or VoIP Rev
A2 boards, then run setup again.