User guide

Chapter 1: Overview
MAXCS ACC 6.5 Administration Manual 21
Call Center Capacity
• Maximum configurable agents per workgroup - 512
• Maximum active login agents per workgroup - 256
• Total configured agents per system including all workgroups - 1280
• Total agents seats (License/Head) per system - 256
Capacities for a Multi-Gateway Softswitch
PBX Capacity
• Maximum 1,000 extensions (IP, analog, and mobile extensions)
• Maximum 256 MobileExt ports per system
• Maximum 400 MaxCommunicator/MaxAgent sessions
• Maximum 20 AltiConsole sessions
• Maximum 20 MaxSupervisor sessions
Call Canter Capacity
• Maximum configurable agents per workgroup - 512
• Maximum active login agents per workgroup - 256
• Total configured agents per system including all workgroups - 1280
• Total agents seats (License/Head) per system - 512