User guide

Chapter 22: Workgroup Configuration
302 MAXCS ACC 6.5 Administration Manual
MaxCall Configuration
The MaxCall Configuration screen is for entering Transmit CID numbers to be used when
an agent uses the MaxCall application to play a phrase to a callee. The campaign names
and transmit CIDs you enter here appear in a drop-down list on the MaxCall tab in
MaxAgent, MaxCommunicator, and MaxOutlook. The agent selects a CID by campaign
name before handing a call off to MAXCS. Then MAXCS plays the phrase the agent
selected.
Figure 9. MaxCall Configuration screen
• ID—Campaign IDs are assigned sequentially by the MAXCS system.
• Campaign Name—The name you give to a calling campaign.
• Transmitted CID—The caller ID to transmit to the callee when an agent makes a call
and uses MaxCall to play a phrase to the callee’s phone.
To add a Transmitted CID
1. Click the Add button. The Campaign and Transmitted Caller ID dialog box opens:
2. Enter a campaign name and a caller ID to transmit when this campaign is chosen by
the agent.
3. Click OK.