User guide

Chapter 21: Line Park Configuration
MAXCS ACC 6.5 Administration Manual 279
Figure 2. Configuring a Line Park group’s member extensions
5. Select members for this Line Park group from the Non-Members list, and click the
Add button to move them to the Members list.
Members of a Line Park group can use their MaxCommunnicator or MaxAgent
applications to see and pick up calls parked for this group.
Any extension can park a call to any group. Any extension can pick up a call from
any group using #51 followed by the line park location, if allowed by MaxAdmin
configuration.
6. Configure the following Line Park options:
Park by System:
• Play greeting phrase to caller when parked—Select this option to have the
system play the greeting phrase you select from the drop-down box, before
playing music on hold. Specify whether to play the greeting once only, or every x
seconds.
• Play ring back tone to caller when parked—Select this option when you want
the caller to hear a ring back tone if the call has not been answered by any
extension or voice mail. If the call is answered and parked, the caller will hear a
greeting phrase and on-hold music.
• Enable Timeout—When you check this box, a line park call will time out after the
number of seconds set in the value box. Use the Timeout forward to drop-down
boxes to route the call to an AA, voice mail, or an extension/group.
Park by Extension User:
• Play greeting phrase to caller when parked—Select this option to have the
system play the greeting phrase you select from the drop-down box, before
playing music on hold. Specify whether to play the greeting once only, or every x
seconds.
• Play ring back tone to caller when parked—Select this option if you want the
caller to hear a ring back tone if the call has not been answered by any extension
or voice mail. If the call is answered and parked, the caller will hear a greeting
phrase and on-hold music.
The name of the
selected group
appears here