User guide

Chapter 1: Overview
6 MAXCS ACC 6.5 Administration Manual
Extensions can be imported from Active Directory
In addition to importing extensions from a CSV file, this update supports importing
extensions from the Active Directory. This saves significant time by avoiding re-entering
extension information.
Recording alert tone is periodic
In addition to inserting a recording tone at the beginning of a conversation, a periodic
recording alert tone is added in this update. It occurs every 15 seconds in half-second
bursts of 1400 Hz and is recorded together with the conversation. (Configured in
Extension Configuration > General page.)
A Custom Phrase Manager tool makes managing custom phrases easy
The AltiGen Custom Phrase Manager is a Windows-based application that makes
managing custom phrases easy. It displays all custom phrases in a graphical user
interface. You can add or delete a phrase by clicking a button. You also can rename an
existing phrase to a meaningful name. An AltiGen SDK license is required to use this tool.
Changes in automatic administrative tasks
• In the midnight tasks, reset channel is removed, and MAXCS will no longer reset
channels and boards automatically.
• The configuration backup option under MAXCS Data Management is now turned on
by default.
Client Application Enhancement
MaxCommunicator, MaxAgent, and MaxOutlook enhanced with ability
to:
• Dial Using Smart Tags—Phone numbers that appear in Internet Explorer and
Microsoft Office programs can be dialed through the active MaxAgent/
MaxCommunicator/MaxOutlook by either clicking an icon (in Internet Explorer) or
choosing Dial by MaxClient from a Smart Tag (in Microsoft Office programs).
Requires configuration on the MaxAgent/MaxCommunicator/MaxOutlook’s
Configuration > General screen and in each Microsoft Office program.
• Dial Using Shortcut Keys—Users can select a phone number from any window, for
example, Internet Explorer, Microsoft Word, Excel, Notepad, and so on, and then dial
that phone number by pressing two or three keys they define for this task. Requires
configuration on the MaxAgent/MaxCommunicator/MaxOutlook’s Configuration >
General screen (Select-n-Dial option).
• Dial Automatically—Any phone number users dial using a Smart Tag or the Select-
n-Dial method can be dialed automatically, or they can choose to simply have that
phone number put in the dialer box. This option is configured on the Configuration
> General screen.
• Record, save and play a message to a call—A new feature called MaxCall allows
a user to hand over an outgoing connected call to the MAXCS system so that when
the callee’s voice mail is reached it can play a message the user pre-recorded, for
example a marketing campaign script. This frees the user’s extension to make the
next call. This feature is available on a new MaxCall tab. An AltiGen MaxCall license
is needed for this feature.