User guide

Chapter 1: Overview
MAXCS ACC 6.5 Administration Manual 5
Multi-site VoIP Enterprise Management New Features
Global extension rerouting over PSTN when WAN connection is down.
When a user dials a global extension number in the Enterprise VoIP domain and the WAN
connection is down, the call is automatically rerouted over PSTN to the destination.
Enterprise Manager will publish the main PSTN number of each site to all VoIP domain
members for PSTN rerouting.
Redirect an AltiGen IP phone to an alternate server when its home
server is down.
An IP phone can be assigned to two MAX Communication Servers in the same VoIP
domain; one is the home server and the other one is an alternate server. When the home
server is down, the IP phones will register to the alternate server automatically. Thus,
the IP phone can still work under the alternate (backup) server. When the home server
is recovered, the administrator can switch IP phones back to the home server from
Enterprise Manager. The extension must be a global extension in a VoIP domain.
This feature supports only AltiGen IP phones. Analog phones or 3rd party IP phones are
not supported.
Client Application Enhancement
Line Park Supported on MaxCommunicator and MaxAgent
The administrator can assign Line Park groups to an extension in the Line Park
configuration. When configured, the assigned lines will show up on the Line Park tab in
MaxCommunicator and MaxAgent clients. The extension user can park a call from the
client application and allow other users to pick up the call from either an AltiGen IP phone
or a client application.
MaxMobile Communicator (MaxMobile) for the G1 Phone
AltiGen’s new MaxMobile Communicator application, installed on a G1 phone based on
Google’s Android platform, makes the phone a fully capable office phone extension and
serves as a “desktop” call control client, allowing the user to access, configure, and
perform most of the company's PBX functions directly from the graphical user interface
in MaxMobile Communicator. This includes call handling, call forwarding, extension
monitoring, conferencing, conversation recording, directory and contact lookup and dial,
and contact editing. An AltiGen MaxMobile license is required.
New in Release 6.5 Update1
The following features are new in MAXCS ACC/ACM Release 6.5 Update1:
PBX Enhancements
AltiGen IP phone can automatically discover server IP address
You can enable the AltiGen IP phone to automatically discover the MAXCS server IP
address (instead of the user having to enter it manually) by configuring option 120 in
your DHCP server with your MAXCS IP address. The user will only need to enter the
extension and password.
In addition to making initial IP phone setup easier, this feature is also helpful when there
is a need to migrate MAXCS to a new IP address. The administrator just needs to update
the new MAXCS IP address in the DHCP server and then reboot all Altigen IP phones.
The phones will automatically pick up the new MAXCS IP address.