User guide

Chapter 6: Voice Mail Configuration
86 MAXCS ACC 6.5 Administration Manual
For Exchange 2003, you must configure first and last names in the Exchange user
account to be the same as the AltiServ extension first and last names. For Exchange
2007, you must configure the extension number in the Exchange user account to be the
same as the AltiServ extension number.
Complete configuration details are given in the chapter “Microsoft Exchange Integration”
on page 385.
You may choose an option when you install AltiServ, and you may change the option
later without having to shut down AltiServ.
Parameter Description
Disabled Disables Exchange integration.
Synchronize with
Exchange 2003/2007
Allows a two-way synchronization between a user's Altiserv
voice mail and the user’s Outlook-readable mail messages
with their attached .wav files in the user's inbox. When e-mails
or voice mails are deleted from one server, they are
automatically deleted from the other server as well. (This is
what previous AltiGen releases have offered.)
If you choose this option, type in the Exchange 2003/2007
Client Access Server IP address or DNS name.
Bridged Access to
Exchange 2007
Enable
Synchronization
Through bridged access integration, via a SIP connection,
AltiGen’s Voice Mail System provides an option to the user to
directly access Exchange Unified Messaging (by pressing 7 in
extension voice mail after entering the password). Once
connected, users can check and reply to e-mail, manage
calendars, and send messages.
Note: If Exchange server is offline or down, the user pressing
7 will hear an error message, “This voice mailbox is not
accepting new messages at this time.” All other VM features
still function, as they are provided by the MAXCS system and
not Exchange server.
If you select this option, enter the DNS name of the Exchange
server in the Exchange 2007 Unified Messaging Server
field (do not enter the IP address).
If you want to synchronize voice mail between the AltiGen mail
box and the Exchange server, check the Enable
Synchronization check box. If you don’t check this, voice
mail is not synchronized between the two message stores.