Specifications

8 AltiConsole Manual
•The Info line at the bottom left displays information on the current
action or information about errors.
•A message waiting indicator (red circle) appears at the bottom right
when a new message is waiting.
•The Active Calls panel shows the status and information about
currently connected calls, including caller ID and DNIS information if
available.
If your system administrator has enabled multiple call waiting for your
extension, this panel can hold up to 50 concurrent calls.
Note: The call statuses shown in the status column in the Active Calls
and other views are described on “Call Statuses” on page 14.
•The Parked Calls panel shows for whom the call is parked, who
parked it, and the call park ID, a unique number assigned to each
parked call that allows the user to pick up the right call.
•The Dial Pad provides answering and dialing functions. The Dial Pad
is disabled in certain circumstances, for example, when you’re
connected to a call and haven’t taken some action to place it on hold.
•The Roll Back button, unique to AltiConsole, has a “cancel and
return” function. For example, clicking it will drop a Supervised
Transfer or Conference Call attempt and reconnect the original call.
•The Call Handling buttons provide options such as conferencing,
transferring, hold, and park.
•The Setup button opens the AltiConsole Setup dialog box, and the
Help button opens online help.
• The right portion of the AltiConsole window shows a detailed view of
different activities, each represented by a tab. These views are
described in the subsequent sections.
If AltiConsole is logged on with the Monitor group call queue
option selected, it will also show a group waiting call queue in the
lower right pane.
Note: To be able to monitor a group queue, the Operator must be an
agent and belong to the group.