Specifications

AltiSupervisor Manual 1
Overview
C HAPTER 1
About AltiSupervisor
AltiSupervisor is PC desktop software that runs with the MAX
Communication Server (MAXCS) ACC and MAXCS ACM systems.
AltiSupervisor is designed for supervisors of workgroup agents. Through
AltiSupervisor you can monitor the real time status and performance of a
workgroup, including AltiAgent calls, workgroup statistics, and agent
state. This information can be stored in an internal or external CDR
database for future review and analysis.
The supervisor has the ability to listen to calls and to barge in or coach calls
if assistance is needed. The supervisor can also re-route a call in queue, if
necessary.
New in Release 6.0
• E.164 number support when dialing from Outlook
• E.164 support for call history and return call
Session Licensing and License Upgrade
Procedures
AltiSupervisor requires an AltiSupervisor seat license to be installed at the
MAXCS ACC/ACM system.
You can verify AltiSupervisor seat licenses in MaxAdministrator by
selecting License > Client License Management.