Specifications

24 AltiSupervisor Manual
To assign call priority
To assign call priority to a queued call, right-click on the call and select a
priority level from 1 - 9.
Note: The Allow Redirect Call / Change Priority setting must be
checked in MaxAdministrator (Workgroup Configuration, Queue
Management tab) to allow AltiSupervisor to assign call priority
from queue.
Color Coded Queue Priority
A supervisor can assign different colors for different call priorities on the
AltiSupervisor Queue tab. The Set Priority Color button allows the
supervisor to choose from 11 colors to assign to each call priority. The
configuration is stored locally.
The Q icon indicates that at least
one call is in queue.