Specifications

20 AltiSupervisor Manual
To record, the supervisor extension must have the Non-Workgroup Call
recording option enabled in MaxAdministrator.
WARNING: Listening in to or recording a conversation without the
consent of one or both parties may be a violation of local,
state and federal privacy laws. It is the responsibility of the
users of this feature to assure they are in compliance with all
applicable laws.
To record a call
1. On the Agent State tab, right-click on the agent call to open a context
menu.
2. Choose Start Recording. If the Insert Recording Tone option is set,
both parties will hear a beep when the recording begins.
Note: After a supervisor clicks on the Start Recording menu item to
record an agent’s conversation, AltiSupervisor will display
“ON” in the record field to indicate the call is being recorded.
The display appears until the call is finished or when the
supervisor stops recording the call. The display also applies to
Record All Calls.
3. To pause recording, right-click on the conversation and choose Pause
Recording.
4. To end recording, right-click on the conversation and choose Stop
Recording. If the administrator has set to record to a centralized
location, contact your administrator for access. If the system is set to
save the recording as the AltiSupervisor’s voice mail, the recording
can be heard through the AltiGen Voice Mail System.