Specifications

AltiSupervisor Manual 17
Using AltiSupervisor
— [00] – Appears in the Logout Reason column in one of two
situations: either agents in this workgroup are not required to
provide a logout reason, or “00” is used to indicate a logout reason
of “other.”
— [96] – The agent’s IP extension was logged out by the system due
to a network error.
— [97] – The agent’s physical or IP extension changed to a virtual
extension, and the system logged out the extension from the
workgroup.
— [98] – The supervisor logged out the agent.
— [99] – The system logged out the agent from the workgroup based
on the system configuration for “Agent ring no answer.”
• The green light will turn red if the extension is:
—in the Busy state
—in Error state (this condition occurs when an extension user leaves
the phone handset/headset off hook too long without completing an
action)
—in NotReady state
—in the Forward All Calls (FWD) state
—in the Do Not Disturb (DND) state
—in Wrap-up state after a call
—in UnStaff state (extension becomes virtual)
• For an agent’s outbound workgroup call to another agent in the
workgroup, the Caller ID field will show the direction of the call (=>
means an outgoing call, <= means an incoming call)
and the caller ID of the incoming caller/outgoing call.
To change views and print data
Click a workgroup tab at the bottom of the panel to view data for agents in
another workgroup.
Click Print to print the current window data.