MaxMobile Communicator™ User Guide for the iPhone MAX Communication Server Release 7.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents CHAPTER 1 Overview and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 MaxMobile and the MAXCS System . . . . . . . . . . . . . . . . . . . Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing MaxMobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Login Settings . . . . . . . . . . . . . . . . . . . . . . . . . . Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Favorites View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Changing Your Extension Settings . . . . . . . . . . . . . . . . . . . 20 Errors and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 24 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1 AltiGen’s MaxMobile Communicator (MaxMobile) application, installed on an iPhone, makes the phone a fully capable office phone extension and serves as a “desktop” call control client, allowing you to access, configure, and perform most of your company's PBX functions directly from the graphical user interface in MaxMobile. This includes call handling, call forwarding, extension monitoring, conferencing, conversation recording, directory and contact lookup and dial, and contact editing.
Like a remote extension, the iPhone running MaxMobile serves as an office extension, making and receiving calls through the PSTN (public switched telephone network) to and from your company’s MAXCS system. You can call company extensions (both inside and remote extensions) just by dialing the extension number. Your calls to destinations outside the company can go through the MAXCS system, as illustrated in Figure 1, if you so choose. Requirements • Apple iPhone version 4.0 or later, running iOS version 6.
Enable your Caller ID Press the Home key and tap Settings . 2. Tap Phone. 3. Set Show My Caller ID to ON, so that your company phone system recognizes your iPhone. Overview and Installation 1. Download and Install MaxMobile 1. Press the Home key, and tap the App Store button . 2. Select Search, press the search field to bring up the keyboard, and search for MaxMobile. 3. Select AltiGen MaxMobile, tap the FREE button and then tap the INSTALL button.
1. Click the Settings button in the Login screen. 2. Enter the settings: • Extension and password • Server Address: public MAXCS IP address or DNS (see your system administrator for this) • Alternative Server Address: private MAXCS IP address or DNS (if applicable) • Mobile Phone: iPhone’s number (for example, 4085373927) • Mobile Trunk: The dialed digits to reach Mobile Trunks including the dialing prefix (for example, 14082281605). 3. Tap Save to save the settings.
Overview and Installation Figure 3. MaxMobile Communicator home screen You are ready to use MaxMobile. What Happens During Login At login, MaxMobile registers its extension as a mobile extension with your company’s MAXCS system and downloads data from MAXCS. If you are unable to log in, make sure your iPhone has enough data bars. When Connection Is Lost If the MaxMobile phone loses connection with MAXCS, the title bar text in MaxMobile turns red.
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CHAPTER 2 Using MaxMobile Communicator Once logged in to MaxMobile Communicator (MaxMobile), you see the following screen: Using MaxMobile Communicator Tap Directory for a list of company extensions, plus contacts you’ve entered in your mobile phone. Tap Favorites for a list of personally chosen "favorite" extensions and contacts. Tap Call to access PBX call handling features and make a call. Tap Call Log to view the incoming and outgoing calls made via the server.
After you answer a call in the iPhone screen shown on the left, the iPhone call controls pop up (figure on right). If you want the call put on speaker, tap the speaker button here before going to MaxMobile. Figure 5. iPhone Answer/Decline screen and call options screen When you open MaxMobile again from the iPhone Home screen, you are returned to the screen you were last in during this log-on session, unless you have a call, in which case MaxMobile opens to the Call screen.
Note: Even when an iPhone screen pops up, your extension is still logged in to your company’s server until you choose to log out. When You’re Finished Making Calls When you’re finished making calls, tap Touch to return to call at the top of the MaxMobile Call screen. Voice Mail Destination If you tap Decline in the iPhone Answer/Decline screen, any voice mail left goes into the iPhone’s voice mail. If you don’t tap Decline and don’t answer the call, voice mail will go into the MaxMobile voice mail.
Turning on the Speaker To put a call on speaker, tap the speaker button in the iPhone’s call options screen (see Figure 5). You can do this right after you have answered a call in the iPhone’s Answer/Decline screen, and before you open MaxMobile. If you are on a call in MaxMobile and want to turn the speaker on or off, touch the green bar at the top that says Touch to return to call (see figure above). This takes you to the iPhone call options screen where you can tap the speaker button.
Making a Call Using the Dial Pad To make a call using the dial pad, tap the Call button, then follow the instructions beside the figures below. Dial pad Using MaxMobile Communicator 1. Tap Dialpad to open the dialpad. 2. From the dial pad, enter the number and then tap the Dial button. If you dial an outside number, include the trunk access code. Figure 6. Using the dial pad Call View Call view displays the following: • The call state (in the title bar).
When multiple calls are being handled they are all displayed. Tap a button to perform any available call handling function: Hold, Transfer, and so on. Tap the Release button to terminate the current call while maintaining call connection to your company’s MAXCS and leaving the extension in offhook state. The next call can be made immediately, without having to re-establish a call connection to your company’s MAXCS. Figure 8.
Use the Search box to search for a name. Tap the appropriate icon to display All numbers, Extensions only, or Contacts only. Figure 9. Using the directory Searching the Directory Tap the Search box to search by name. A keypad appears. • Enter alphabetic characters in the Search box, and only entries whose first or last name begins with the input characters are shown. • To access digits and other characters to enter in the search box, tap the button. To return to alphabetic characters, tap the button.
Tap a contact entry in the directory, and a contact view is displayed, showing the numbers you’ve entered for that contact. Select a number and then either call the selected number via your company’s MAXCS server or call it directly. You can also add the contact to your favorites. Figure 10. Contact view and Extension view The Add to Favorites button is available when the entry is not already in your favorites.
• If an incoming call wakes the phone from sleep state, an iPhone slider control instructs you to answer the phone by sliding an arrow to the right. Then switch the display to the MaxMobile call screen (press the iPhone’s Home button and then tap the MaxMobile icon). Using MaxMobile Communicator Call is ringing. Tap whatever Answer button is available to you. The iPhone Answer button is shown in the first figure; the MaxMobile Answer button is shown in the center figure.
3. When the second party answers, tap Transfer again and the two parties are connected. Before tapping Transfer again, you can announce the transfer to the active call if you want to. To cancel the transfer, tap Cancel. Matt is in the “Call Pending” state (orange bar), awaiting transfer to Kimberly, who has just answered. When the Transfer button is tapped again, Matt and Kimberly will be connected. Figure 12. Transferring a call Conferencing a Call To set up a phone conference, 1.
Using MaxMobile Communicator After calling Matt (first figure), Barbara tapped the Conference button and then dialed Kimberly. In the center figure, Kimberly has just picked up (green bar). Barbara taps the Conference button again, and all three parties are in conference. A green bar with a “C” beside it indicates a call in conference.). Figure 13. A three-party conference Note: You can’t add an incoming call to an existing conference call.
Tap the arrow to listen to a selected voice mail Tap Forward to forward a voice mail Figure 14. Voicemail view and Voicemail Forward selection • New voice mail is in bold white font. • Heard voice mail (non-urgent) is in normal white font. • New urgent voice mail is in bold red font. • To listen to voice mail, select it and tap the Play arrow. Tap Speaker to turn the voice mail speaker on or off. The Speaker button in the voice mail screen is for voice mail play only.
• Green light means an extension is in Idle state. • Red light means an extension is busy. If you tap a contact, you have the option to call the contact via the server or call directly. Using MaxMobile Communicator If you tap an extension, you can call via the server. To delete a favorite, select the entry, and then tap Delete. Notice Jerry’s activity status: PTO (personal time off). Figure 15. Favorites view Using the Call Log The call log is recorded on your company’s MAXCS system.
To make a call to someone in the call log, select the entry. If it’s an extension, tap Call via Server. If it’s a contact, you may tap Call via Server or Call Direct. Up to 100 call records are saved. To delete an entry, select it and tap the Delete Entry button. To clear the call log, tap the Delete All button at the top. Figure 16. The Call Log Changing Your Extension Settings You can change the call handling configuration of your mobile extension.
Here you can set your activity status and the way you want calls handled. Using MaxMobile Communicator Tap the Save button to save extension settings. Or tap Cancel to cancel your changes. Figure 17. The Settings screen Option Activity Description Specify your activity status. Other extension users can see your status when their call is to you is forwarded to voice mail. When your phone is busy callers hear the specific greeting you have recorded for that status, if any.
Option Do Not Disturb Description Sends all calls to the destination specified in the Forward Busy Calls to option, without ringing your phone. If you check Do Not Disturb, but you don’t check Forward Busy Calls to and specify a destination, then callers hear “That extension is busy. Please try again later. Goodbye.” Forward All Calls to Forwards all calls to a destination you specify: voice mail, an extension, an AA (auto attendant), a line park, an outside number, or an operator.
Option Call Waiting Description Single call waiting–sets up single call waiting. This feature gives an alert tone (audio beep) to indicate that a call is waiting. To answer the waiting call, instead of going to the iPhone Dialer screen, do the following: 1. Tap Dialpad in the MaxMobile Call screen. 2. Tap the * key (this is the “Flash” key). Using MaxMobile Communicator 3. Tap Dial in the Dialpad. You are connected to the second call and the first call is put on hold.
Errors and Troubleshooting The following errors may be displayed as login or connectivity errors. Error Message Login failed. Please verify extension and password are correct. Description Solution The password entered Correct the extension and/or in the Settings screen is password in the Settings incorrect for the exten- screen. sion. A MaxMobile license No MaxMobile license Ask your administrator to is required.
Error Message Description Solution Mail box is in use by Wait awhile, then try again. the AltiGen Voice Mail System and is temporarily unavailable. Mail service is unavailable. Please check with your administrator. Voice mail service is not enabled on MAX Communication Server. Make sure voice mail service is started. The version of MaxMobile is out of date. The installed version of MaxMobile does not match the version of MAX Communication Server on your company’s phone system server.
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Index busy calls, forwarding 22 button Release 12 Touch to return to call 9 dial pad, using 11 directory calling from 13 searching 13 using 12 using digits vs alpha characters 13 do not disturb, setting 22 downloading MaxMobile Communicator 3 C E call handling settings, changing 20 call log calling from 20 capacity 20 deleting entries 20 call log screen number in parentheses 19 using 19 call pending state 16 call view screen, explained 11 call waiting, configuring 23 call, ending 15 calling directly 10
L license, MaxMobile 2 listening to a call recording 17 logging in 4, 10 logging in, what happens 5 logging out 5 login errors 24 login settings, configuring 3 transferring a call 15 troubleshooting connectivity 24 V voice mail deleting 18 forwarding 18 iPhone vs MaxMobile 9 listening through speaker 18 listening to 18 notification 9 returning call from 18 voice mail screen, using 17 M MaxMobile home screen 4 how it works with iPhone 7 icon 4 staying in 7 MaxMobile Communicator main screen 7 overview 1
