MAXCS Release 7.
Contents Introduction ..........................................................................................................................................................3 The Softswitch Small Business Deployment ....................................................................................................3 The Softswitch Standard Deployment ...............................................................................................................3 Additional Licenses Available .............
Introduction This document is provided for AltiGen partners who will be performing a fresh installation of MAX Communication Server (MAXCS) ACM Release 7.0 Update 1 All-Software Softswitch Solution for their clients. There are two types of Softswitch deployments for MaxCS 7.0 Update 1: • Small Business Softswitch • Standard Softswitch Some notes regarding this Softswitch installation: • • • This is a software-only installation process.
Additional Licenses Available The following additional license bundles are available for the Softswitch Standard deployment: • The Contact Center Combo license bundle (ALTI-ACMCOMBO) includes the following licenses: • The Station Combo license bundle (ALTI-COMBOSTATION-XX) includes the following licenses: • 1 Softswitch Station license 1 IP Talk license 1 Exchange integration license 1 MaxMobile license 1 ACM Agent seat 1 MaxAgent seat 1 MaxCall seat The Supervisor Combo license bu
Third Party SIP Device license VRmanager license MaxInsight Session license Client Application SDK Session license Trunk Control APC SDK Session license SightMax Integration license Salesforce Connector license Licenses Not Available The following licenses are not available for the MAXCS All-In-One Softswitch Solution. • IP Gateway Expansion licenses (ALTI-GWEXP-01). • AltiStation licenses (you must use either a SSW-STATION stand-alone license or a SSWBASECOMBO-STD license instead).
• Process voice mail • Call recording Provide conferencing resources • Barge-in/silent monitor/coaching • Station conference and MeetMe conference For a full explanation of HMCP and the roles it plays in the MAXCS All Software Solution, review the training presentation “What is HMCP?” in the AltiGen Communications Knowledge Base.
Installation This section provides detailed instructions for installing MAXCS ACM Softswitch release 7.0 Update 1. We strongly recommend that you review the MAXCS Softswitch training presentation “Installation and Configuration” in the AltiGen Communications Knowledge Base before you begin your first MAXCS Softswitch deployment. Step 1: Run the HMCP Certification Tool Before you install MAXCS, you will install and run the HMCP Certification Tool. 1.
12 13. After the tool finishes its assessment of your system, it shows the results. In the example (above), the results indicate that a combined total of up to 120 codecs can be used; up to 100 G.711 and up to 20 Combo codecs. These values are the maximum quantities you should consider. If you exceed these values, voice quality may start to degrade. Write down these values; you will need them later, during the steps on page 12. 14. Click OK to close the results window. Click Exit to close the tool.
4 5. On the next panel, select only the first two options, Softswitch (including VM and Enterprise Manager) and HMCP Media Server. Click Next. 5 6. The next few panels prompt you to accept the License Agreement, enter your user name and company, specify a password, and choose a folder for the installation. Provide the requested information and click Next in each panel. 7. When you are prompted about the registration file, choose Register Later. 8.
. If you are prompted to do so, install the software for KEYLOK, to support the soft system key: click Install and complete that installation process. 11. A warning indicates that you have not entered a system key. You will do this later; click OK. 12. If you see a security alert about installing a driver, click Install this driver software anyway. This message only applies to systems with a Triton Board driver on a 64-bit OS. 13.
6 7. In the License Configuration panel, check the box Use Soft System Key. 8. Click Enter the System Key. 7 MAXCS 7.
9. Enter the System Key, which was provided by AltiGen Communications. This string usually begins with the prefix “SS.” You must enter this key in uppercase letters. Click OK. 10. If you do not see the string in the field, click Refresh. The key will now appear in the System Key field. Step 4: Register Licenses Next, you will upload the license file(s) for this client. 1. In the License Configuration panel, click Add License. 2.
1 2. Click Board Configuration. 3. Assign the SIP Extension channels and SIP Tie-Trunks as needed, and click OK. 4. In the Boards pane, double-click HMCP. 2 5. Click Board Configuration. 6. Assign the desired numbers for the G.711 and Combo voice processing resources. Note: Do not exceed the maximum numbers provided by the HMCP Certification Tool (from page 8). 6 7. Click Apply. 8. Reboot the system so that the changes can take effect.
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