Manual

MaxCS 7.0 Update 1 New Features Guide Page 25 of 26
The call router data source could be configured as following:
Figure 22: ACR Example 3 configuration
Note: You can also create a view, to make the SQL query simpler.
Routing Notes
Multiple match conditions (IVR data, caller ID, DNIS, etc) are not supported for “Route by Query Result.”
Figure 23: Multiple match conditions are not supported for Route by Query Result
1 - Use “routetable” in the Match
Conditions list. ACR will search IVR
data from this table.
2 - Use “agenttable” in the Data
Retrieve from User Database list.
This specifies the data to be
retrieved from the second table.
3 – Enter additional search criteria
in the “Where” clause. This will be
used to link AgentTable with
RouteTable.