Owner manual

MaxOutlook Manual 43
Call Handling
• Connected — the extension is in use
• Ringing — the phone on the extension is ringing; you can click the
State field to pick up the call at your own extension
• Conferencing — the extension is on a conference call
• Voicemail — the extension is in voice mail
• Auto Attendant — the extension is connected to an auto attendant
• Holding — the extension is on hold
• Hold Pending — the extension is on hold, and an action is pending
• Virtual Extension
Calling a Monitored Extension
If a monitored extension is Idle (green dot) you can click its Extension field
to ring the extension.
Viewing the Call History
Click the History tab to view data about handled calls.
Note: Click on the column headings to sort the data.
The History tab displays the following fields:
• Direction — indicates if the call is incoming or outgoing, or was a
missed call. Left-pointing green arrow indicates outgoing call; right-
pointing red arrow indicates incoming call. Right-pointing arrow with
exclamation point indicates a missed call.
• Number — the extension or phone number on the other end of the call.
Click a number in the Number column to dial that number.