MaxOutlook™ Manual MAX Communication Server Release 7.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents CHAPTER 1 About MaxOutlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shortcut-Key Dialing and Smart Tag Dialing . . . . . . . . . . . . . . . Dialing Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 One Number Access (ONA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Before You Set Up ONA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Setting Up One Number Access . . . . . . . . . . . . . . . . . . . . . . . . . 54 Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Working with Voice Mail Groups (Distribution Lists) . . . . . .
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CHAPTER 1 About MaxOutlook Like MaxCommunicator, MaxOutlook allows you to obtain phone numbers to dial from a Microsoft Outlook Contact list. MaxOutlook also lets you see the incoming calls that have a matching record in the Contact list. You must set up the Outlook Contacts list prior to using this feature.
• If you also use MaxCommunicator and/or MaxAgent, and Outlook integration is enabled in those programs (in their Configuration > Integration screen), always open Outlook first, before opening MaxCommunicator or MaxAgent. Otherwise MaxOutlook may not load. For example, suppose you don’t want to run Outlook in a given session or period of time but you do open MaxCommunicator and/or MaxAgent, and then later you need Outlook.
CHAPTER 2 Installation The client system must meet the following minimum requirements. Installation Operating systems supported: • Windows 7 (32-bit or 64-bit) • Windows 8.1 (64-bit) System requirements: • IBM/PC AT compatible system • 2GHz CPU or faster • 1GB available hard drive disk space • 512MB RAM • SVGA monitor 1024 x 768 (or 800 x 600) with 256 color display, or better • Keyboard and mouse • A sound card in the computer, if using IPTalk • MAX Communication Server ACC 7.
• The extension affiliated with the client PC has a MaxCommunicator Seat License assigned to it, or there is a MaxCommunicator Session License installed in the MAXCS system. • Outlook 2007, 2010, or 2013 is installed on the client computer Installing MaxOutlook on a Client System When the above items are done, follow these steps on the client machine: 1. Close all Windows applications. 2. Insert the MaxCS DVD into the drive. 3.
Automatic Upgrade Each time you start up MaxOutlook, a comparison is made with the version of MAX Communication Server ACC/ACM that is running on the server. If updates were made on the server, and your version of MaxOutlook is outof-date, you are prompted for upgrade permission. If you automatically upgrade, the MaxOutlook startup is terminated and a software upgrade session is started. Restart MaxOutlook to run the newer version.
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CHAPTER 3 Getting Started Start Microsoft Outlook. If you are connecting to the Internet through a modem connection, before you log in, establish a session connection from your PC to your local Internet service provider. If you’re using a low-speed connection, the login may take some time, since a large amount of data is transferred to your desktop. Note: The MaxOutlook login screen appears. Logging In 1.
2. Enter your Extension number and Password assigned to your phone. (You can also log in as a workgroup or a huntgroup.) If you want to store your login password and have it entered automatically the next time you log in to MaxOutlook, check the Always save password check box. Note: Up to eight unsuccessful login attempts are allowed, after which login will be disabled for from 1 to 24 hours (depending on the duration set by your system administrator). 3.
To log in from a remote location, 1. If you connect to the Internet through a modem connection, establish a connection to your internet service provider (ISP). 2. Start Microsoft Outlook and, when the MaxOutlook login screen appears, log in to MaxOutlook using your Extension and Password as usual. 3. If you will be using a headset plugged into your PC, check the Enable IPTalk softphone check box. (An AltiGen IPTalk license must be assigned to your extension.) 4. Click OK.
Overview of the Main Window After you log in to MaxOutlook, Microsoft Outlook displays the MaxOutlook status bar and call handling toolbar and the Microsoft Outlook folder you were last working in. If that was not MaxOutlook, then click the MaxOutlook folder to switch to the MaxOutlook screen.
If you checked Enable IPTalk when you logged in, two more buttons on the status bar let you mute the call and control the volume. Mute button Note: Volume control In some versions of Outlook, you adjust the volume by clicking the arrow and choosing a volume level from 0 (muted) to 100 (loudest). Status Bar From the status bar you can do the following: • See the extension you’re logged into.
• If you’re using IPTalk, you can mute the call (using the Mute toggle button) and control the volume using the volume control. Mute button (toggle) Volume control • Configure MaxOutlook. (See “Configuring MaxOutlook” on page 47.) • Open help.
Call Information Panel The call information panel displays several columns of information about calls: Record — shows when a call is being recorded State — the state of the currently active call: • AA — the call is being transferred to an auto attendant • Busy — callee is busy or not available • Call Pending — the call is placed into a workgroup queue • Conference — the call is in conference • Dial Tone — a dial tone is present, and MaxOutlook is ready to dial out • Error — receipt of an error tone • Hold
Directory — Lists the extensions of people at the company. Columns include: Type (local, remote), Extension, Name, Activity, Department, Location. Monitor — A list of extensions you have chosen to monitor. Columns include: State, Extension, Name, Activity, DND/FWD, Caller Name, Number, Department, Location, DNIS, and Duration. See “Monitoring the Activity of Other Extensions” on page 42. History — A history of your incoming, outgoing, and missed calls.
Changing Activity Status You can specify your whereabouts, so that others are informed. Click the Down arrow on the Activity button and choose the appropriate category: • Available (System) (the system greeting is used) • Available (Personal) (your personal greeting is used) • Meeting Getting Started • Away • Travel • PTO (personal time off) Your system administrator may have configured additional (Custom) activities to select from. The activity category you select appears beside the button.
To hear the greeting played back, click the Review button. Change your greeting whenever you want to. Turning Do Not Disturb On and Off The button is a toggle that turns Do Not Disturb on and off. When Do Not Disturb is on, all incoming calls are forwarded according to your Enable Busy Call Handling settings. Note: If the system administrator has disabled the Do Not Disturb feature for the extension, the DND feature will not be available to you.
Customizing the Display You can customize the MaxOutlook display to meet your needs in the following ways: • Specify the columns you want to see by right-clicking a column heading and checking or unchecking columns in the pop-up list. Checked columns will be displayed. Getting Started • Resize columns by placing the cursor on a column divider in the header area until the cursor changes to a two-headed arrow. Click and drag the column divider to where you want it.
The buttons displayed in MaxOutlook are in the right-hand list. To remove a toolbar button, select it and click Remove. To add a toolbar button, select a button from the list on the left, and click Add. To rearrange buttons, select a button from the list on the right, and click the Up button or Down button, until the toolbar button is where you want it. When finished, click OK. • Pop up MaxOutlook when you get an incoming call while you are doing something else. See “Call Alert Options” on page 59.
You can’t change the order of the tabs by clicking and dragging, as you can with columns. To change the order of the tabs, uncheck all except the tab you want to appear first. Then recheck each tab you want in the order in which you want it. The tabs will be displayed in the order in which you check them. If you uncheck all the tabs and then want to display tabs again, click the MaxOutlook Configuration button in the MaxOutlook status bar and go to Customization > Tab Layout.
Exiting and Restarting MaxOutlook To close MaxOutlook, exit Microsoft Outlook. Important: Programs take time to exit completely. Before you try to restart Microsoft Outlook, make sure that it goes through its entire shutdown procedure first. If it does not shut down completely, and you restart it, Microsoft Outlook will launch without MaxOutlook and without any access to MaxOutlook. Waiting a few minutes should give Microsoft Outlook enough time to exit completely.
CHAPTER 4 Handling Calls with MaxOutlook This section shows how to manage your calls, voicemail messages, and contacts.
Dialing Out To dial a number, click in the dialing field, enter a number or name, press the Enter key, and then click the Connect button in the MaxOutlook toolbar. Note: To clear the dialing field, delete the number in it, and then press the Enter key.
Dialing Speed Dial Numbers To dial speed dial numbers, click the Speed Dial tab: Click the number to make the call This tab lists speed dial numbers that you have configured at your extension (extension speed dial numbers), and it lists speed dial numbers, if any, that have been set up for your extension by the system administrator (system speed dial numbers). You can see in the Type column which numbers are extension speed dial numbers and which are system speed dial numbers.
Redialing To redial the last number called, click the Redial button on the MaxOutlook toolbar. If the Redial button is not on your MaxOutlook toolbar, you can display it by clicking the Toolbar Customization button and adding the Redial button to your Toolbar list. Click OK. Placing Calls on Hold During a phone call, either click the word Connected in the call’s State cell or click the Hold button in the MaxOutlook toolbar.
Transferring Calls MaxOutlook allows for both supervised transfer (in which you confirm the transfer with the target) and blind (unsupervised) transfers. You may transfer calls in the following ways: Dragging — Drag and drop the call (either while it’s ringing or connected) onto the target number on the Directory, Speed Dial, Contacts, or Monitor tabbed pages.
Note: You can also forward a call to voice mail without answering it by clicking the button while the call is ringing. Transferring to Auto Attendant To transfer a call to an auto attendant, while connected to the call click the To Auto Attendant button in the MaxOutlook toolbar. The AA Selection box pops up. Use the drop-down list to select an auto attendant to transfer to. (You can sort the list by number or by name.
Conference Calls There are two types of conference calls in MaxOutlook: • Station conferencing. In this type of conferencing, when you’re on a call, you can dial a third party and then conference that party in to the call. Any internal user is able to add parties to this type of conference call. • MeetMe conference. If your company has this feature available, you can schedule a meeting to take place at a specified time in the future and invite people to the meeting.
• Selecting from Menu — When a call is on hold, you can add it to the conference by right-clicking the call and selecting Join to Conference: Canceling Conference Calls You can cancel the conference using any of the following methods: • Click the No button in the conference confirmation dialog box. • Close the conference confirmation dialog box. • Click the FLASH button. • Right-click the appropriate call and select Drop From Conference.
When Conference Participants Are Reduced to Two The station conference bridge is released when the number of conference participants is reduced to two. The displayed state changes from “Conference” to “Connected” in MaxCommunicator. The call can then be transferred, parked, or tagged with an account code, and another party with privilege can monitor, barge in, listen to, or coach the call.
Working in the MeetMe Conference Window • Click a button to perform a function (for example, create a meeting). The buttons at the bottom of the window are labeled with their function; the buttons at the top of the window perform the same functions. In addition, at the top of the window, you can choose to display outdated meetings by checking the Display Outdated Meetings check box. Deselect the check box to hide outdated meetings.
The options in the middle panel change, depending on the frequency you select Call Handling The following parameters apply to all meetings: Parameter Description ID The conference ID is created by the system. Scheduler The name of the person scheduling the meeting. Schedule Time The time the Create Meeting dialog box was opened to create this meeting. Subject Identifies the subject or type of meeting. What you enter here should be easily identifiable in the meeting list.
Parameter Description Reserved Seats Use the Up/Down arrows or type in a number, up to 30, to indicate the number of expected participants. If your company’s phone system allows it, you can invite up to 120 participants. If the conference has more than 30 members, by default all the members are muted. The conference host can un-mute up to 30 members concurrently. Host Select the extension number of the host of this meeting. The host can start and stop the meeting and can mute and drop meeting members.
One Time Only Meeting If you select One Time Only from the Frequency drop-down list, these are your options in the middle panel: Specify the duration of the meeting, using the Up/Down arrows. 2. If the meeting is to begin as soon as it is scheduled, select Now. 3. If the meeting is to begin at another time, select On Date, and enter a date and start time. To select a date, click the Calendar button. To select a start time, click the Down arrow and use the slide bar.
1. In the Duration field, specify the duration of the meeting, using the Up/ Down arrows. 2. In the Start field, specify the start of the meeting by clicking the Down arrow and using the slide bar. 3. In the Every field, specify how often this meeting is to occur: every week, every other week, every three weeks, and so on. 4. Check the day of the week on which this meeting will occur. 5. In the Range of Recurrence panel, use the Calendar button to select a date for the first meeting. 6.
5. If you use On Date, the specified date (for example, the 10th day of the month) may sometimes fall on a weekend day. Check the box Hold during weekend, if the meeting will be held even on a weekend day. 6. In the Range of Recurrence panel, use the Calendar button to select a date for the first meeting. 7. Select End after x occurrences and choose the number of times the meeting is to occur or select End by and click the Calendar button to specify a date by which the meetings will cease.
To stop a meeting before its scheduled duration is over, select the meeting and choose Stop. Manually stopping a meeting frees up resources. Otherwise, the resources will not be freed until the scheduled meeting duration is over. What the MeetMe Conference Host Can Do If you are the host of a MeetMe conference, in addition to starting and stopping a meeting, you can: • Mute/unmute other participants Note: If the conference has more than 30 members, by default all the members are muted.
Joining a MeetMe Conference Users calling from an extension can join a meeting by dialing the MeetMe Conference extension number. Users calling through a trunk must first dial the company number, then the MeetMe extension number. Users are prompted to dial the meeting ID number. If the meeting has not yet been started, the user hears an appropriate message and can try again later. If a passcode is required, the user is prompted to enter the passcode.
Using Account Codes If your system is set up to use account codes, you can associate calls with specific codes for billing or tracking purposes. Required account codes — If your extension has been configured to require account codes for all outbound calls, the Account Code dialog box pops up prompting you to enter an account code for each outbound call. The dialog box may or may not contain a list of account codes, depending on how the administrator has configured your extension.
To change the account code for a call in progress, repeat the steps above, entering the new account code to assign the call to. Using Voice Mail Click the Voicemail tab in the MaxOutlook window to see a list of your voice mail messages. Clicking the Voicemail button in the MaxOutlook status bar also displays the Voicemail tab. Call Handling • New voice mail messages are indicated by a white, closed envelope and bold type. • Heard voice mail messages are indicated by a green, open envelope.
Listening options are configurable, as described in “General Information” on page 47. You can listen using the sound card on your PC or your phone. If you’re not using IPTalk, you can play voice mail to a sound card while your phone is in the connect state. (You cannot do this if you’re using IPTalk.) When you listen to a new message, the envelope icon changes from closed to open, indicating that the message has been heard, and the type font changes from bold to regular.
Attaching a Note To add a note to accompany a voice mail, double-click in the Note field and type your note. Or right-click a voice mail entry and choose Note from the pop-up menu. Type your note and click OK. Forwarding Voice Mail To forward a voice mail to an extension or a VM Group 1. Select the voice mail and click the Forward button, or right-click the voice mail and select Forward. 2.
If the extension name is configured for an extension, it is used to match the search string. If the extension name is not configured, then the extension number is used to match the search string for this extension. 3. Click OK to complete the forwarding. Monitoring the Activity of Other Extensions If your system administrator has configured your extension for monitoring specific other extensions, you can monitor the activity on those other extensions or view call history.
• Connected — the extension is in use • Ringing — the phone on the extension is ringing; you can click the State field to pick up the call at your own extension • Conferencing — the extension is on a conference call • Voicemail — the extension is in voice mail • Auto Attendant — the extension is connected to an auto attendant • Holding — the extension is on hold • Hold Pending — the extension is on hold, and an action is pending • Virtual Extension Calling a Monitored Extension If a monitored extension is
• Name — Caller ID information, if available. • Date/Time — the date and time of the call. When you sort on Date/Time, the calls are sorted by last disconnected and not in the order the call was received. It is therefore possible to have a record with an earlier timestamp followed by a record with a later timestamp. Also, the timestamp for call data is based on the client system, while the timestamp for voice mail messages is from MAX Communication Server.
E-mail a contact — Click a contact’s e-mail address to send an e-mail to the contact. View the contact’s information — Right-click on a contact to pop up the Microsoft Outlook contact window for this contact.
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CHAPTER 5 Configuring MaxOutlook Using the MaxOutlook Configuration window, you can configure the following behaviors and options: • General Info — password, default trunk access, and other general settings. • Call Handling — forwarding, busy call, and no-answer call handling; call waiting; number of rings before forwarding; automatic answering. • One Number Access (ONA) — forwarding of specific incoming calls. • Message Notification — how and when you want to be notified about incoming voice messages.
You can configure these general settings: • Default Trunk Access — The trunk access codes are defined by the system administrator. When you get an incoming call over multiple trunks and cannot issue a return call, the system will automatically select the default trunk access code to place your call. • Enable Smart Tag — If you check this option, two things happen: In Internet Explorer, a dotted underline will appear under telephone numbers. You can click the number to make the call.
Configuring Microsoft Office programs to show Max Smart Tag In each Microsoft Office program in which you want to use this feature, select Tools > AutoCorrect Options, and click the Smart Tags tab. The following figure shows the AutoCorrect dialog box in Excel. 2. Check Label Data with Smart Tags, and check Max Smart Tag. 3. Click OK. Enabling / Disabling the Max Smart Tag in Internet Explorer You can enable and disable the Max Smart Tag in Internet Explorer. In IE, go to Tools > Manage Add-ons.
To enable or disable the MaxIESmartTag, select it and click the Enable or Disable button at the bottom of this dialog box (not shown in figure). • Select-n-Dial — Select-n-Dial lets you select a phone number from any window, for example, Internet Explorer, Microsoft Word, Excel, Notepad, and so on, and then press the keys you define here to dial that number. To set up this option, 1.Check the Select-n-Dial check box. 2.Select a combination of keys as your shortcut: Select one key from the drop-down list.
• Release Link Tie (IP Trunk) — When checked, clicking the Transfer button will automatically send “FLASH *” to release a tie trunk if the incoming call is through an IP trunk. (Option is disabled by default.) WARNING! Before checking this check box, see your phone system administrator. If your company is using multiple systems and the tie trunk feature, the administrator needs to have used Enterprise Manager to synchronize the systems. Otherwise this feature will not work.
Forwarding All Calls To forward all calls, check Enable Forward to and choose a forwarding destination. If you want to forward calls to an external number, select a trunk access code in the drop-down list, then begin with the outside trunk or route access digit (usually 9) and any long distance prefix digits such as 1 and area code.
Call Waiting Options Call waiting options are available only if the Enable Busy Call Handling check box has been checked, but this option is available only for nonworkgroup calls. • Single Call Waiting — sets up single call waiting. This feature gives an alert tone (audio beep) to indicate that a call is waiting. Single Call Waiting must be selected in order to conference incoming calls. • Multiple Call Waiting — enables a “non-workgroup queue” of multiple calls waiting.
Setting Up One Number Access To set up one number access, 1. Click Extension > One Number Access in the Configuration window. 2. Select the times you want to be available to ONA callers. If you choose Enable schedule based access, you can set up to four different schedules in the dialog box that pops up: Check a Schedule box and choose the times you want to be available 3. Check the Enable Call Screening check box if you want the system to prompt the ONA caller to record a caller name to continue ONA.
finds one of these numbers on an incoming call, it will forward the call to you. You can enter up to 10 phone numbers in the Caller ID Verification fields. For local numbers, use 7 digits (5555555). For long distance numbers, use 10 digits — area code + local number. Note: If you enter no numbers in the Caller ID Verification fields and ONA is enabled, ONA is made available to every caller.
You can set these notification options: • The types of messages about which you want to be alerted: none, urgent voice messages only, or all voice messages. • Schedule — Select during what hours you want to be alerted. • How and where to notify you — Select an option in the Notification or Reminder Message by calling section. If you want to use an outside number, use the drop-down list to select the trunk access code, and then type in the number.
• Personal groups can be set up and modified in MaxOutlook or in your AltiGen Voice Mail System. Working on Voice Mail Group Lists To work on your personal voice mail groups, on the Message Notification page, click the VMGroup Edit button.
Creating a personal voice mail group 1. Click the New button in the VM Group Edit dialog box. The Create Group dialog box opens. 2. Click the drop-down list to select a Group ID. 3. Enter the VM Group Name and any Comments. These are optional but will help you identify the group. 4. Select the member extensions by selecting the check box next to each extension. 5. When finished, click OK. Click the Clear button to deselect all extensions or click Cancel to exit without saving your edits.
Call Alert Options If you want MaxOutlook to inform you when you have a call, specify your desired method(s) in the Configuration window’s Options > Alert screen. Configuration You can set these alert options: • Disable — Disables screen pop. • Screen Pop — When a new call comes in, the MaxOutlook main window pops up. You can then answer the call or perform other MaxOutlook actions. • Audio Beep — Your computer beeps you when you have a call.
You can choose to play your messages on your phone set, or play them on your sound card and speakers. If you choose to play them on your sound card, you can have the message play as it downloads, or you can download it completely and play it on an external media player. CRM Integration MaxOutlook can access phone numbers from your Microsoft Outlook 2003 or Outlook 2007 CRM database.
Update database when click “OK” button — When you check this check box, MAX Communication Server refreshes the data MaxOutlook accesses from the database. Note: MAX Communication Server will load all the subfolders and data in your main Microsoft Outlook Contacts folder, which will take a few moments. Once the data is loaded, you can close the Configuration window, reopen it, and click the Select Folder button that now appears to choose which Contacts subfolders you want to use.
Tab Layout You can choose which tabs you want to display in MaxOutlook by rightclicking in the space to the right of the tabs in the main window and selecting the tabs you want to show. When no tabs are displayed in the main window, you can click Voicemail (which displays the Voicemail tab). Or you can configure the tabs in the Configuration window’s Customization > Tab Layout screen. Check the tabs you want to display in MaxOutlook, and click OK.
• Echo Suppression — Check this check box if you are experiencing echo. you need high priority service, and the default of “0” set here indicates high priority service. However, if your company router supports DSCP EF, then set this field to “A0”. The ToS value is gateway-based. For guidance, see your system administrator. • 802.1 — This setting is related to the priority given to voice packets traversing your network. For guidance on setting this value, see your system administrator.
Log If you want the system to keep error logs for troubleshooting, check the appropriate box in the Log screen in the Configuration window. Logs are stored in your \\Documents and Settings\username\Local Settings\Application Data\AltiGen\MaxOutlook directory. The Enable IPTalk Log check box is available only if you’re using IPTalk. The Application log is for MaxOutlook.
CHAPTER 6 Using MaxCall MaxCall is intended for agents involved in marketing campaigns and other campaigns where the same message must be delivered over and over. Using MaxCall, you can record scripts, called phrases. Then, when you dial a call and the other party answers, by clicking a button you can hand the call over to the MAXCS system, which then plays the phrase you selected. This frees your extension to make the next call. The feature is available on the MaxCall tab.
The MaxCall tab has four columns: • Phrase — List of phrases, or scripts, that you have recorded. These are stored on the MAXCS server. • Date — The date the phrase was recorded or last modified. • Duration — The duration of the phrase in hh:mm:ss format. • Notes — Notes you enter about the phrase. Double-click the Notes cell to enter notes. The drop-down list at the bottom displays campaign names and the transmit caller ID for each campaign. Using a Phrase 1.
1. Click the Add/Review Phrase button. The Add/Remove Phrase dialog box appears. 2. Select the Record button. 3. Enter a name in the Phrase Name text box. 4. Click the Record button. Your phone will ring. 5. Answer the phone and record the message. 6. Click the Stop button. The message is saved as a phrase on MAXCS, and MAXCS notifies you and adds the new phrase to the phrase list in MaxCall. The length of the phrase is added to the Duration column. Reviewing a Phrase 1.
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APPENDIX A Errors and Troubleshooting The following errors may be displayed as login or connectivity errors. Error Message Description Solution MAX Communication Server connection limit has been exceeded. No license was found OR more than allowed number of MaxCommunicator/ MaxOutlook users have attempted to log on. Maintain the number of MaxCommunicator license keys or add additional session licensing. Cannot connect to AltiLink. Please check server name or network connection.
Error Message Description Solution Please register AlpInterface.dll (regsver32 AlpInterface.dll). MaxOutlook uses this dll to communicate with MAX Communication Server. It should be registered in user system. Re-register this file. Type in DOS command window, regsver32 AlpInterface.dll You have entered an invalid password. Please try again. The password is incorrect. Enter your extension password. Cannot use “IP Extension integrated with IPTalk.
Index Numerics 802.
Greeting tab 14 H History tab 14 hold button 24 hold call state 13 hold pending call state 13, 43 I idle call state 13 installation requirements 3 Internet Explorer auto-dialing from 50 enabling/disabling Max Smart Tag 49 IP connectivity, troubleshooting 70 IP extension, troubleshooting 70 IPTalk License 1 IPTalk, mute and volume control 11 IPTalk, using 9 L licenses 1 limitations 1 LinePark tab 14 live call handling 53 logs 64 M MaxCall enabling 65 how to use 65 recording a phrase 66 reviewing and dele
ring through list 63 ringback call state 13 ringing call state 13 voice mail groups 56 voice recording 39 voice through list 63 Voicemail tab 14 S searching 16 Select-n-Dial feature, configuring 50 session licensing 1 shortcut keys, using to call 50 shortcut keys.
