User guide

MaxInSight Manual 1
Overview and
Installation
C HAPTER 1
Overview and Installation
AltiGen MaxInSight is a workgroup performance application. It
provides call center managers and agents with the ability to track
workgroup status and performance data from a wall-mounted LCD
panel or from their computers.
MaxInSight includes the ability to see the following for single or
multiple workgroups:
• Real-time queue status
• Real-time workgroup resource status
• Daily operation results
• Trends of data over time
Users can configure:
• Several types of data displays, or views
• Alerting thresholds
• The display interval for different workgroups’ statuses when
those workgroups are configured into in a single template
• Character font size and color
• The MaxInSight skin
Licensing
MaxInSight requires an AltiGen MaxInSight session license.
System Requirements
The client system must meet the following minimum
requirements.
Operating Systems supported:
• Windows 7 (32-bit or 64-bit)
• Windows 8.1 (64-bit)
System Requirements:
• IBM/PC AT compatible system