User guide

MaxAgent Manual 25
C HAPTER 4
Using MaxAgent
MaxAgent call handling-related functions include:
• Answering calls, see page 25
• Dialing out, see page 26
• Placing calls on hold, see page 29
• Using call waiting, see page 30
• Transferring calls, see page 30
• Conferencing, see page 33
• Recording Calls, see page 44
• Using account codes, see page 45
In addition you can do the following:
• Check voice mail, see page 46
• Monitor other extensions, see page 50
• View the history of calls, see page 52
• E-mail and IM from the Contacts tab, see page 53
• Check workgroup status, see page 53
• View your own workgroup performance, see page 54
• View queues, see page 55
Answering Calls
To answer a call click the word Ringing in the call’s State cell. The
state changes to Connected.